We’re proud to announce the latest feature in ServiceDesk Plus Cloud: IT Release Management. This new capability helps you build, test, and deliver IT software releases with minimal risks and greater transparency....
Announcing ServiceDesk Plus 11.0 with rapid-start enterprise service desk capabilities
In late 2017, we announced enterprise service management (ESM) capabilities for our cloud model of ServiceDesk Plus. It helps organizations worldwide create unique service desk...
ServiceDesk Plus named in Capterra’s 20 most popular IT asset management solutions list
ServiceDesk Plus’ latest recognition comes from Gartner’s Capterra, which has awarded ServiceDesk Plus a position in its Top 20 IT Asset Management Software report. This...
Exciting news about ServiceDesk Plus’ IT asset management module
We’re delighted to announce that ServiceDesk Plus, our flagship IT service management (ITSM) solution, received PinkVERIFY 2011 certification for its IT asset management (ITAM) processes. This adds to ServiceDesk Plus’ existing PinkVERIFY certifications for its incident management, request fulfillment,...
Introducing ServiceDesk Plus Cloud for Microsoft Teams
Make IT service management more accessible. Bring your IT help desk directly to your users. As much as service desk teams encourage use of their IT self-service...
Integrating Siri shortcuts with ServiceDesk Plus Cloud’s iOS app
Performing actions in ServiceDesk Plus Cloud’s iOS app using just your voice is now possible! With this new integration with Siri shortcuts, you can perform a number of actions in ServiceDesk...
Start managing Active Directory from your help desk with the new AD management plug-in
ServiceDesk Plus users can now use an AD management plug-in to create and manage Active Directory (AD) users from the ServiceDesk Plus console. This plug-in will automatically add all AD user management actions...
ServiceDesk Plus focuses on the GDPR: New compliance-related features and free webinar
Your trusted IT service desk solution just got better! We’re happy to announce the release of ServiceDesk Plus 9404, with a handful of improvements that will...
Enhanced change management in ServiceDesk Plus: 5 tips to simplify your change implementations
Do you manage your organization’s IT infrastructure? Then you’ve probably dealt with change management in some capacity. IT change management—in particular—is an IT service management (ITSM) process where alterations to...