Latest Posts

2016: ManageEngine Soars with SIEM

The scope of security information and event management (SIEM) is massive, and it’s importance is only going to increase in the future. So, we’ve been upping our game. 2016 was a smashing year for EventLog Analyzer and Log360 (the

IT Security 2 min read

Kiosk mode for mobile devices: serve one purpose, perfectly

As mobile devices evolve to do everything under the sun, some organizational sectors still demand these devices to serve just one purpose: register point-of-sale feedback, manage warehouse inventory, or help students take subject tests in schools, for instance.

To cater …

Mobile Device Manager Plus 1 min read

ManageEngine: 2016 at a glance

Life was pretty simple when 2016 began. But whoa, what a dynamic year it has been. A lot of surprises, a lot of disappointments. There were moments of joy and then there were moments when our jaws just couldn’t hold

ManageEngine 3 min read

Three neglected password policy tips that increase security

Most organizations are familiar with the Microsoft password policy and the features it provides. The password policy from Microsoft for Active Directory domains has been the same for over 17 years now. Some organizations have taken the initiative to implement …

Active Directory 2 min read

2016 in review: A quick walk through Password Manager Pro’s best moments

As in the past, 2016 has been yet another eventful year for cyber security. Hackers digged further, phishing out new ways to lay their hands on classified information. Organizations fought hard, too, fortifying themselves better to hold safe the keys

Password Manager Pro 3 min read

8 KPIs that every IT help desk needs to know – KPI 7: Cost per ticket

Earlier, I introduced the eight KPIs that are critical to every IT help desk. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget. The previous

ServiceDesk Plus 2 min read

The top 3 drawbacks to Microsoft password policies

We have all been living with the Microsoft password policy solution for many years now. It has sufficed, for the most part, untill now, due to password security requirements. There are distinct drawbacks with the Microsoft solution that all corporations …

Active Directory 2 min read

Top five practices to ensure agility in your IT service desk

The agile approach is everywhere! Though agile was born in the software development world, it has quickly penetrated into other areas and ITSM is no exception.

Unless you’ve been away from ITSM for the last 10 years, you know that …

ServiceDesk Plus 3 min read

Custom API integrates in-house apps with AlarmsOne

Businesses use tons of custom-made, internal applications to monitor their IT infrastructure. To integrate those apps with AlarmsOne, we introduced email integration. But, as discussed in a previous blog, email alarms don’t contain rich data. To solve this

AlarmsOne 1 min read

Desktop Central’s self-service portal: Approve user requests to automatically install software

These days, everyone enjoys the convenience of swift and effortless services—from high-speed internet, to online shopping, to pizza being delivered to your door. Following in this trend, modern organizations must deliver products and services quickly and effectively. Managing

Desktop Central 1 min read