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Integrate ServiceNow with Desktop Central for up-to-date inventory information

Many companies around the world believe IT asset management can be managed by hand, using spreadsheets. Often, it’s only after an audit that these companies realize their manually-maintained spreadsheets are outdated due to negligence. They may have to pay a

Desktop Central 2 min read

Workflow Allows for Automation Verification and Correctness

Workflow allows for multiple roles/responsibilities to be involved in a process which is often automated. For example, onboarding of an employee could include HR, the department manager, the Active Directory administrator, a technician, etc. There are many organizations that use …

Active Directory 2 min read

8 KPIs that every IT help desk needs to know – KPI 6: SLA compliance rate

In an earlier blog post, I introduced the eight KPIs that are critical to every IT help desk. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and

ServiceDesk Plus 2 min read

Office 365 survey: How can we help you overcome your Office 365 challenges?

We’ve been continuously improving O365 Manager Plus, our Office 365 reporting solution, since release. We’ve added over 100 new reports covering almost every single core Office 365 service, including Exchange Online, Azure AD, Skype for Business, and OneDrive for

Office365 Manager Plus 1 min read

Three ways Simple Certificate Enrollment Protocol (SCEP) simplifies iOS device management

After devices are enrolled with an organization’s mobile device management (MDM) setup, they are permitted to access the organization’s network resources such as mail, Exchange, Wi-Fi, and so on. In order to validate their access, client certificates are issued for

Mobile Device Manager Plus 1 min read

How EventLog Analyzer simplifies log searches

Log data can be massive even in small organizations. Many of these logs might just be routine messages that don’t concern you, but others contain data that is critical to your network’s security. You want your security information

EventLogAnalyzer 2 min read

Automatically disable users who have never logged in

Most organizations use the same password for each newly created user, so it’s essential to disable — or better, delete — all users who have never logged in. Ideally, you want to disable or delete those users on a daily …

Active Directory , ADManager 2 min read

Upgrading SSL certificates should be at the top of your year-end to-do list

The year is quickly coming to a close, and it’s that time again for IT administrators to prepare a list of tasks to complete before the new year begins. If you are one such administrator, or a webmaster managing public …

Key Manager Plus 2 min read