Latest Posts

How to securely share passwords in an enterprise

Take a look at the following conversation between two IT administrators:

Pete: “Hey Emma, could you please cover for me this afternoon? I need to head out for a personal emergency.”
Emma: “Sure, no problem Pete.”

Password Manager Pro 3 min read

Windows 10 cumulative updates: Everything you need to know

What is the most unpleasant aspect of life for a Windows admin, which, if ignored, can lead to much bigger problems? Undoubtedly, patch management. Making sure every machine in the environment has the latest patches installed can sometimes turn out …

Desktop Central 2 min read

Update local cached credentials for remote users

Administrators are keenly aware of the issues that face remote users. For many administrators, such issues can cause great angst. One issue in particular facing remote users is when they have forgotten their password. In such cases, since the user …

Active Directory 2 min read

Free e-book: Managing and Securing Mobile Devices for Dummies

Free ebook Download

Everything you need to know about managing and securing mobile devices

Want to cultivate mobility in your organization without compromising data security? Check out this new e-book to find out how mobile device management (MDM) can help.

To effectively manage …

Mobile Device Manager Plus 1 min read

Escalate alarms instead of overlooking them

What happens if your on-call staff is unavailable to act on a critical alarm? Chances are it would lead to a substantial loss for your business. But why worry when the appropriate person can be notified instantly to act on

AlarmsOne 2 min read

Eliminating Rogue Users: ManageEngine IT Security Strikes Back!

Please join ManageEngine in San Francisco at RSA Conference 2017. We will be in Moscone Center South Expo, booth #S2439, waiting for you with some fun and exciting activities. Plus, you’ll find our latest solutions focused on securing your Active …

IT Security 1 min read

Are you feeling the heat from your ITSM vendor?

When your ITSM vendor is acquired by another company, there are only a few things you can do:

    1. Pretend it never happened.
    2. Eagerly await communication from your ITSM vendor.

    3. Reach out to your ITSM vendor to learn how the transition

ServiceDesk Plus 3 min read

8 New Year’s resolutions for system administrators

The new year is here and 2016 is a distant memory. You may have a number of personal resolutions this year, but as a system administrator, here are a few professional resolutions for 2017.


1. Be more vigilant with your

General 3 min read

8 KPIs that every IT help desk needs to know – KPI 8: Software asset utilization rate

Earlier, I introduced the eight KPIs that are critical to every IT help desk. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget. The previous

ServiceDesk Plus 3 min read