Minimal investment on infrastructure and the promise of less maintenance are luring many organizations away from Exchange Server and towards Office 365. After spending considerable time choosing a suitable Office 365 plan, your next question might be, How do I …
To retain a competitive advantage in today’s fast-paced digital market, organizations need to focus on their application stack. Error-prone or bug-ridden applications may deter potential customers from visiting a site again. Organizations must monitor application performance at every level to …
Yes, you read the headline right. And no, this outage isn’t the first of its kind. Ericsson, the Swedish multinational networking and telecommunications company, joins the list of organizations that have caused huge service outages for customers because of one…
Another month and another Patch Tuesday update from Microsoft. But this month, the buzz is all about a third-party patch from Adobe that addresses a zero-day vulnerability. This vulnerability (CVE-2018-15982) is rated critical since it’s being actively exploited …
Performing actions in ServiceDesk Plus Cloud’s iOS app using just your voice is now possible! With this new integration with Siri shortcuts, you can perform a number of actions in ServiceDesk Plus. For instance, you can view a summary of …
We’re happy to announce the release of advanced analytics for three more ServiceDesk Plus modules:
Request transition history—Visualize the complete request timeline, from ticket creation to ticket resolution.
Projects—Plan, manage, and monitor project progress to deliver IT projects on time.
Active Directory is still vital for every organization that’s staying on-premises or moving to a hybrid environment. Protecting Active Directory from attacks is also essential, but many of the current technologies fall short of providing the overall security needed. Combining …
If you’re a network administrator, then you probably already know that complex spreadsheets and home-grown solutions for IP address management (IPAM) just don’t cut it anymore. You need a solution that provides comprehensive IPAM, DHCP management, and DNS monitoring to …
Many businesses today are built around their network infrastructure, which often requires frequent modifications. But these frequent changes can turn out to be the weakest link in their infrastructure. Any of these changes have the potential to cause network disasters …
In my previous post, we looked at how event correlation can be used to deal with advanced persistent threats (APTs). The thing is, an APT is just one ugly face of a much larger epidemic: the data breach. In …