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This week’s five: The rising tide of IT innovations

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This week’s five is a weekly column on five recent reads from all over the web. This week, we’ll talk about the risks and challenges involved with IT innovations. Digital transformation has taken many shapes over time. There was a time when installing a room-sized mainframe was the big step for digital transformation. Today, there’s no one big step. Instead, there are several. The cloud could be called a big step. Mobility could be called a big step. Even IoT could be called a big step. All these technologies are like waves. And the rising tide, whether good or bad, always brings something extra along with it. In short, digital transformation doesn’t come without risks and challenges. Compared to the cl

Media round up!

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Here’s a round up of the latest media coverage on ManageEngine. We all know there’s a growing demand to improve IT service delivery and efficiency. And in order to improve, you have to know what went wrong. But how? All roads lead to analytics tools—you can analyze data from your service desk to identify inefficiencies. Bring your data to life! Did you know that one-third of businesses depend on end users to report application performance issues? Here’s the colorful proof! Where is identity management heading? Deep into the world of pas***rds. With almost 100 million new businesses launched every year globally, free tools and software to run IT by prominent players like ManageEngine a…

AlarmsOne integrations are as easy as it gets, thanks to email

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Does your application send an email alert when something’s wrong? If so, your IT is about to get a whole lot simpler. You can now integrate your application with AlarmsOne via email. In our pursuit to develop a centralized tool for IT alarm management, we ran into the challenge of integrating AlarmsOne with applications that are not capable of making REST or Webhook API calls. Email integration changes all of this. Consider you’re monitoring your network with Solarwinds, and your applications with Site24x7. These two applications are capable of making REST or Webhook API calls, and can be easily integrated with AlarmsOne. But to monitor your servers, maybe you use an internal or third-party to

8 KPIs that every IT help desk needs to know – KPI 4: Ticket volume trends

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In an earlier blog post, I introduced the eight KPIs that are critical to every IT help desk. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget. The previous blog post discussed about one of the most important KPIs, infrastructure stability. This post discusses the fourth KPI – ticket volume trends.
Definition: Total number of tickets handled by the IT help desk and their patterns within a given time frame. Goal: Optimize the number of incidents and service requests, and prepare the IT team to handle the ticket load.   What can you do with  ticket volume trends?
  • Identify peaks and

Looking beyond Windows part 1: Syslog management

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Network security management is about more than just your Windows machines. You probably already know that. But did you know that when it comes to combating security breaches, you need to trace network intrusions at the peripheral device level? This includes firewalls, routers, switches, and IDS/IPS—the whole crew. And when it comes to servers, Linux/Unix servers are being increasingly used with the growth of cloud computing. According to Gartner’s analysis of server operating systems’ market share worldwide, the usage of Windows OS in enterprise environments is declining while Linux is steadily increasing. In fact, the market share of Linux grew by 10.4 percent in 2015.*  Both perip

This week’s five: SIEM 101

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This week’s five is a weekly column on five recent reads from all over the web. This week, we’ll talk about security information and event management (SIEM). Poor exam proctors. Imagine 30 to 40 people in a room, all scratching their heads and writing frantically. A proctor’s job is to keep an eye on everyone and make sure that nobody cheats. Now, imagine this room is a hundred times larger, with thousands of people writing. Let’s call it a hyper-class. Keeping an eye on everyone would take hundreds of proctors, right? Or, it could just take one tool: Software to keep track of each individual’s activity. Which option sounds better? You decide. Now, imagine this whole scenario at the enter

The word’s out: We’re in the Gartner Magic Quadrant.

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ManageEngine’s integrated SIEM solution, Log360, made it to the Gartner’s Magic Quadrant as the only new vendor! This awesome news is proof of our continuous effort to provide our customers a simple, efficient, and cost-effective SIEM solution. What’s SIEM all about? The security information and event management (SIEM) market is maturing fast. In the past, the focus was just on maintaining compliance to regulatory mandates. Now, that focus has shifted to adopting measures that proactively mitigate security attacks.  With hackers employing dynamic methods to steal confidential data and bring down businesses by attacking servers, our perception of network security has changed.

This week’s five: The yellow brick road of digital transformation

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This week’s five is a weekly column on five recent reads from all over the web. This week, we’ll talk about non-technical side of the digital transformation. Take a break from your busy life—just a minute or two. Look around. Almost everything that makes your life easier is digital. Imagine, just for a moment, living without your computer. Imagine living without your phone, your appliances, and all the other digital equipment around you. Hard to imagine, isn’t it? If the digital world affects an individual’s life this much, think of how much it must affect a whole enterprise.  As you can tell from recent history, the digital world is highly dynamic. Not more than two decades ago, mobile pho

Updating Active Directory users in bulk

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Do you have user accounts in Active Directory that have incorrect attribute configurations? For example, did someone add the job role to the display name for every user that is in the IT department? This is common for some or all of your user accounts to have strange and incorrect settings configured. In cases like this, you could open each user account property page individually and update manually. However, there is an easier way. By using ADManager Plus, you can export all of the user accounts, with the appropriate attributes, to a CSVDE file, shown in Figure 1. Figure 1. Select many user accounts at one time, and then export to CSVDE file. Note that this is an AD report for user accounts. Before the report is gene…

Manage your workforce effectively. Manage your alarms even better.

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In a recent study , IHS Inc., a global information company, found that the cost of Information and communication technology downtime is around $1 million a year for a typical mid-size company to over $60 million for a large enterprise. In this blog post, I’ll discuss how you can manage your IT team better and keep your business up and running at all times. Monitoring your IT resources can help cut financial loss due to IT downtime. However, if you don’t act on the alerts, you may have to incur significant financial loss. If all members of your team receive all alerts, confusion over who acts on which alert and for how long is likely. Moreover there’s a high possibility of the team missing out on cri