Project Burndown report: A visual guide to tracking project progress from start to finish

According to a report published by the Project Management Institute (PMI), 49 percent of all IT projects are delivered late. The report identifies the two major factors that contribute to project delays as:

  1. Poor project estimates.

  2. Failure to adhere to

Analytics Plus 2 min read Read

Advanced analytics for ServiceDesk Plus’ ticket history, projects, and knowledge base modules

We’re happy to announce the release of advanced analytics for three more ServiceDesk Plus modules:

  • Request transition history—Visualize the complete request timeline, from ticket creation to ticket resolution.

  • Projects—Plan, manage, and monitor project progress to deliver IT projects on

Analytics Plus 3 min read Read