6 ways to use analytics to deliver an exceptional end-user experience: Part 2

Welcome to the second part of our three-part blog series on leveraging analytics to deliver an exceptional end-user experience. In the last part, we discussed two key points: how to gauge the effectiveness of your support forms using analytics, …

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6 ways to use analytics to deliver an exceptional end-user experience: Part 1

The rules of customer engagement have changed drastically in the last decade, not only for direct customer-facing roles but also for internal customer-facing roles such as technical service team staff, NOC admins, and more. Organizations across the globe are now …

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Leverage AI and predictive analysis to cut costs and eliminate downtime

With the promise of unprecedented potential, artificial intelligence (AI) and predictive analytics have permeated into every field of business. Due to their ability to help retail staff serve customers better, personalize video recommendations based on users’ preferences, reduce employee churn, …

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Build a resilient cybersecurity framework by transforming your IT team into a security team

More organizations than ever before have shifted to a hybrid work culture to reduce the impact of COVID-19. This unprecedented change has not only given rise to new security challenges, but has also considerably increased the surface area available for …

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4 ways to save on IT costs in the asset life cycle [Part 4: Retirement and disposal]

 

Welcome back to the final part of our four-part blog series on saving on IT costs in the asset life cycle. In the last part, we talked about how to cut costs during maintenance and support. In this part, …

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4 ways to save on IT costs in the asset life cycle [Part 3: Maintenance and support]

 

We’re back with part three of our four-part series on cutting down IT costs during the asset life cycle. In the last blog, we discussed ways to save in the asset deployment stage. In this part, we’ll look …

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4 ways to save on IT costs in the asset life cycle [Part 2: Deployment]

 

Welcome back to our four-part series on cutting IT costs in the asset life cycle. In our last blog, we discussed challenges with spending during the asset procurement stage and learned about valuable reports that can help. In …

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4 ways to save on IT costs in the asset life cycle [Part 1: Procurement]

 

Are you on a conservative budget or looking to cut costs in IT? Luckily, you don’t have to look far for opportunities to save in IT. In each of the various stages of an asset life cycle, there are …

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Expedite incident resolution with Analytics Plus app for ServiceNow

As a ServiceNow manager, have you ever wondered how you can deliver a satisfying customer experience to your end users without increasing headcount, or adding to the workload of your existing front-line workers? In a world of digital transformations and …

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