Do you manage your organization’s IT infrastructure? Then you’ve probably dealt with change management in some capacity. IT change management—in particular—is an IT service management (ITSM) process where alterations to...
Webinar: Top 7 priorities for service desk managers in 2018
With chatbots enabling self-service, artificial intelligence playing a big role in building cognitive automation, and predictive analytics helping with decision-making, there is no denying the...
Introducing our rapid-start enterprise service desk
A cloud-based enterprise service management solution from ServiceDesk Plus At ServiceDesk Plus, we’re constantly thinking of ways we can make it easier for your users to ask for and receive help. Since 2003, ServiceDesk...
ServiceDesk Plus included in GetApp’s top 25 cloud-based help desk applications
GetApp, a trusted web-based service that helps organizations identify the best apps for their business, recently placed ManageEngine ServiceDesk Plus in its list of top...
ServiceDesk Plus Cloud integrates with Zoho Cliq
One of the biggest challenges an IT service desk team faces is the adoption of self-service. While a dedicated self-service portal can help reduce help desk...
[Free webinar] ITSM metrics vs ITSM analytics: What it takes to connect the dots in your IT support
Lost business hours, change success rate, first call resolution rate, and SLA compliance rate are some of the key metrics that help improve the quality...
Live Chat leads new feature lineup in ServiceDesk Plus update
We’re excited to present ServiceDesk Plus 9315, the latest version of our flagship IT service desk solution. This version introduces powerful new features and improvements that...
Webinar: Spearhead business innovation from your IT service desk
We can’t deny the fact that innovation is continuously changing the way we live our lives and how we run our businesses. But how often do you witness...
ServiceDesk Plus 9.3 rolls out with exciting new features for your IT help desk
ManageEngine is proud to present the new and improved ServiceDesk Plus 9.3, the latest version of our popular IT help desk management software. It comes...