Behind the Scenes from the Challenging World of IT –– Suresh GP, Industry Veteran

ME_Blog_banner_ITSM_Best_practices (1)We, at ManageEngine ServiceDesk Plus, would like to help you broaden your IT experience, inside and out. Step into the shoes of other firefighting technicians and IT managers, to understand the different processes and technology used for smoother operations. Experience what it's like to change the way IT works in organizations beyond yours.

Suresh GP, industry veteran, founder, and managing director at TaUB Solutions, will share a series of industry stories to make ITSM - the ultimate firefighting, change managing discipline - less intimidating. The industries covered are diverse; but the lessons inside apply to all IT organizations and will show you how to plan in an unplanned IT world.

Eliminating chaos: How a bank got its IT change management back on track is the first story in this series. It is the turnaround story of how a medium-sized bank incorporated change management best practices to eliminate chaos, deliver measurable results, and get its IT change management process back on track, even after grappling with frequent failed and emergency changes.

This story is relatable and empowers those looking to streamline their IT change management process. Read more to feel inspired.

A huge number of industry stories go untold, the struggles and triumphs of many IT teams most of us will never hear about. This series is an effort to shed light on ITSM success stories. It aims to help you understand how IT service desks, worldwide, overcame everyday challenges, and achieved excellence in IT service delivery. We'll tell you these stories, so you can do the same.

Stay tuned!