Manual IT service management (ITSM) often faces persistent roadblocks: outdated IT assets, delayed incident responses due to limited infrastructure visibility, and reactive incident management approaches that inflate costs. These challenges disrupt IT asset management, prolong incident resolution, increase compliance risks, and undermine overall service delivery.
The result? An inefficient ITSM system trapped in a reactive cycle, unable to keep pace with today’s fast-moving IT landscape.
The solution? Leveraging ITOM to enhance ITSM
Incorporating ITOM into your infrastructure can bring numerous benefits, with one of the most impactful being the ability to significantly enhance your ITSM. However, this enhancement is only achievable through seamless integration of ITOM and ITSM. Operating these two practices in silos can lead to critical challenges, including:
-
Steep learning curves.
-
Fragmented user experiences.
-
Higher operational costs.
-
Limited interoperability.
Why integration is the key
To maximize ITSM’s potential, seamless integration of ITOM and ITSM is essential. This approach unifies workflows, streamlines operations, and enhances overall service delivery. But how can this be achieved effectively?
Discover the solution in our on-demand webinar
Watch our on-demand webinar, ITSM and ITOM: Ensuring high availability and business continuity with ManageEngine, and explore how OpManager (ITOM solution) seamlessly integrates with ServiceDesk Plus (ITSM solution). Discover how this powerful integration bridges the gap between ITOM and ITSM, enabling organizations to streamline operations, cut costs, and enhance service delivery efficiency.
Watch now
Why you should watch
Here are the top four reasons you can’t miss this webinar:
- Achieve audit-readiness with an accurate CMDB: Learn how OpManager’s automatic discovery syncs assets with ServiceDesk Plus in real time, ensuring an accurate and audit-ready CMDB with minimal effort.
- Accelerate troubleshooting with advanced dependency mapping: Learn how OpManager’s advanced mapping capabilities—such as Layer 2 mapping, virtual machine mapping, and application dependency mapping—offer deep insights to drastically lower mean time to repair (MTTR).
- Monitor assets in real time for proactive management: Discover how OpManager’s real-time monitoring provides constant updates on asset health, availability, and performance. Its integration with ServiceDesk Plus automates ticket creation for alarms, simplifying issue resolution.
- Cut through the noise with intelligent alarm correlation: Learn how OpManager’s alarm correlation filters out irrelevant alerts, delivering only actionable notifications to your team, improving focus and productivity.
Don’t miss out—watch the webinar now and transform your ITSM with OpManager!
