As a ServiceNow manager, have you ever wondered how you can deliver a satisfying customer experience to your end users without increasing headcount, or adding...
Search results for: Analytics Plus
Advanced analytics for ServiceDesk Plus’ ticket history, projects, and knowledge base modules
We’re happy to announce the release of advanced analytics for three more ServiceDesk Plus modules: Request transition history—Visualize the complete request timeline, from ticket creation to ticket...
MSPs rejoice! ServiceDesk Plus MSP 9.0 rolls out with enhanced change workflows and advanced analytics.
To get 2016 off to a flying start, we’re introducing a change that could be huge for MSPs like you. After scouring through the feature...
ServiceDesk Plus Now Brings Advanced Analytics
This holiday season, we bring you good news: ServiceDesk Plus is now integrated with Zoho Reports. This integration will empower you to analyze and generate...
Unleashing the power of application performance management with OpManager Plus
A modern IT infrastructure has many layers—or stacks as we call it—that, together, are critical to running an organization. In this blog series, we’ll attend...
LAMA: Log analytics and monitoring application
The Securities and Exchange Board of India (SEBI) recently introduced a groundbreaking API-based logging and monitoring mechanism (LAMA) framework to address the increasing concerns surrounding...
Top tips: How to leverage big data analytics to minimize enterprise expenses
Top tips is a weekly column where we highlight what’s trending in the tech world today and list out ways to explore these trends. This...
Streamline project management with advanced analytics for Jira Software
Managing projects isn’t an easy task, particularly if you’re managing parallel projects with inter-team dependencies. Lack of visibility coupled with difficulty in obtaining the right...
6 ways to use analytics to deliver an exceptional end-user experience: Part 3
Welcome back to the last part of our three-part blog series on how to leverage analytics to deliver an exceptional end-user experience. In the previous...