Do you ever feel like your smartphone is your sworn enemy? Like when you can’t access that one really important file or when that pesky...
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Ransomware make you WannaCry? Fight back instead with the right tools and techniques
Hackers always attack low hanging fruit, the known vulnerabilities in the software that fuels your organization. The recent WannaCry ransomware attacks are no exception. They...
Simplified user certificate tracking with Key Manager Plus
Windows Active Directory (AD) is one of the most widely used administrative models among enterprises. User management in AD is smooth when there are only...
Windows 10 cumulative updates: Everything you need to know
What is the most unpleasant aspect of life for a Windows admin, which, if ignored, can lead to much bigger problems? Undoubtedly, patch management. Making...
Are you feeling the heat from your ITSM vendor?
When your ITSM vendor is acquired by another company, there are only a few things you can do: Pretend it never happened. Eagerly await communication from...
Upgrading SSL certificates should be at the top of your year-end to-do list
The year is quickly coming to a close, and it’s that time again for IT administrators to prepare a list of tasks to complete before...
Test drive your patches before deploying them using Desktop Central.
There are very few things we purchase without testing first: we run to fitting rooms with hangers full of clothes in a quest to find...
8 KPIs that every IT help desk needs to know – KPI 4: Ticket volume trends
In an earlier blog post, I introduced the eight KPIs that are critical to every IT help desk. These KPIs help meet basic IT help...
This week’s five: SIEM 101
This week’s five is a weekly column on five recent reads from all over the web. This week, we’ll talk about security information and event...