We are thrilled to announce the latest GenAI capability in the cloud version of ServiceDesk Plus: Zia Code Generator for Custom Functions, powered by ChatGPT....
Supercharge ITSM with OpManager: A webinar on a seamless integration of ITOM and ITSM
Are you frustrated with outdated IT asset data during audits and sluggish incident response times? Let me quickly walk you through the consequences of inadequate...
Modern solutions for modern problems: Santa & Co. save the holiday season with the latest trends
With the holiday season here, let’s talk about one of the most impressive service delivery stories out there—Santa Claus and his horde of elves who...
From the racetrack to your service desk: What IT teams can learn from Formula 1
Known as the pinnacle of motorsport, Formula 1 features 10 teams and 20 drivers racing on challenging tracks throughout the world. The sport calls for only the...
Introducing single-touch workflow automation in ServiceDesk Plus Cloud
We are excited to announce that we are introducing single-touch workflow automation for ServiceDesk Plus Cloud, helping enterprises accelerate their service desk productivity by eliminating...
Minimize o tempo de inatividade de uma rede com uma ferramenta ITSM
Se você é um administrador de uma rede corporativa, você sabe melhor do que ninguém como os tempos de inatividade podem ser desastrosos. Um estudo...
The growing interoperability between workspace management and ITSM
As economies gradually open up, it is becoming clearer that the hybrid work model is here to stay for increasingly more organizations. This has increased the...
ManageEngine recognized in the 2021 Gartner® Magic Quadrant™ for IT Service Management Tools
ManageEngine has been named a Niche Player in the 2021 Gartner® Magic Quadrant™ for IT Service Management Tools. This is the second consecutive year that ManageEngine...
Updates to ServiceDesk Plus Cloud for Microsoft Teams: Enhanced chatbot, ESM, and UI
2020 has seen a surge in the number of organizations embracing remote work to adapt to the new normal, leading to increased reliance on digital...