Are you frustrated with outdated IT asset data during audits and sluggish incident response times? Let me quickly walk you through the consequences of inadequate IT incident and asset management:
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Outdated asset information: According to Impacting Digital, outdated asset information poses a significant risk to GDPR compliance, where the proper tracking and secure disposal of devices containing personal data are critical. Fines can reach up to €20 million or 4% of global annual turnover, whichever is higher. To avoid such costly fines and reputational damage, organizations must always be audit-ready. Relying on outdated IT asset data during audits can lead to such hefty penalties. Worse, if a security gap exists, tracing its root cause becomes nearly impossible without current asset information.
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Limited visibility into asset health and availability: You might know an asset exists but have no insight into its health and performance. For instance, without proactive monitoring, you wouldn’t know if your server storage is maxed out or if your CPU utilization is abnormally high, leaving you in a reactive mode.
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Slow incident management: A lack of comprehensive visibility into your assets and their interdependencies hampers swift issue resolution. While technicians struggle to pinpoint the root cause of an issue, it may affect other devices, driving up the MTTR and complicating recovery.
The outcome? Your ITSM becomes sluggish, caught in an endless cycle of reactive measures—far from ideal in today’s fast-paced IT landscape.
The solution? Integrating OpManager with ServiceDesk Plus.
How can this help? Join our webinar, “ITSM and ITOM: Ensuring high availability and business continuity with ManageEngine,” and discover how OpManager can revolutionize your ITSM with a proactive approach. Register for the webinar.
Date: Oct. 22, 2024
Time: 3pm IST
What you’ll learn
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Keep your CMDB updated and ensure audit-readiness at all times.
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Visualize Layer 2 devices and virtual machine dependencies for quicker issue resolution and a reduced MTTR.
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Discover application dependencies, such as which applications run on servers and connect to databases, with application discovery and dependency mapping.
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Automate turning OpManager alarms into ServiceDesk Plus tickets for streamlined workflows.
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Reduce alarm fatigue with intelligent alarm correlation.
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Use alarm forecast recommendations to preemptively resolve issues by logging tickets based on predictive analysis.
Register now! This session is designed specifically for IT professionals looking to streamline ITSM workflows and enhance overall efficiency.
