Presenting SupportCenter Plus 11.0, with account management, billing contracts, field service management, and more

We’re delighted to present the all-new SupportCenter Plus. It comes with the powerful capabilities you’ll need to provide exceptional customer support. This help desk software isn’t just...

SupportCenter Plus 2 min read Read

SupportCenter Plus 8.1: New features for top-notch support

Ready to take your support services up a notch? Check out SupportCenter Plus 8.1. The latest version of our customer support software brings you a...

SupportCenter Plus 1 min read Read

10 Tips to Improve Your Help Desk Service Experience

It doesn’t matter whether you’re an enterprise with thousands of customers or a small business organization with just a few employees. It doesn’t matter whether...

SupportCenter Plus 1 min read Read

Different Kinds of Help Desk Callers – Helpdesk Humour

Embed Code: <img src=”http://www.manageengine.com/products/service-desk/images/helpdesk-infographics.jpg” alt=”Different kinds of Help Desk Callers” /><p><em>Image originally posted on <a href=”http://www.manageengine.com/products/service-desk/helpdesk-infographics.html”>Help Desk Infographics, ManageEngine ServiceDesk Plus</a></em></p> Share & Get a...

AssetExplorer , General , ITIL , ManageEngine , OnDemand , ServiceDesk Plus , ServiceDesk Plus MSP , SupportCenter Plus 1 min read Read

Happy Holidays!

SupportCenter Plus wishes all the customers merry Christmas & happy new year. While you are away, two features that can come in handy: Mobile access...

SupportCenter Plus 1 min read Read

Canned Responses: Save that extra minute every time

As a Customer Support Manager, you often feel that some parts of the Support Rep’s job is repetitive and monotonous. And you would be happy...

SupportCenter Plus 1 min read Read

Flexible Portal with easy-to-customize options

When your customer lands in a portal from the website through the Support link, the customer should feel that the portal resembles the website to...

SupportCenter Plus 1 min read Read

SupportCenter Plus 7.7 Released.

       We just released SupportCenter Plus (SCP) 7.7 .  The release is bundled with a lot of good features like the Real-time Dashboards...

SupportCenter Plus 1 min read Read