Presenting SupportCenter Plus 11.0, with account management, billing contracts, field service management, and more

We’re delighted to present the all-new SupportCenter Plus. It comes with the powerful capabilities you’ll need to provide exceptional customer support. This help desk software isn’t just effective and feature-rich—it’s also quite cost-efficient.

Wondering what awaits you in SupportCenter Plus …

SupportCenter Plus 2 min read Read

SupportCenter Plus 8.1: New features for top-notch support

Ready to take your support services up a notch? Check out SupportCenter Plus 8.1. The latest version of our customer support software brings you a host of enhanced features, including a brand new user interface for admins and support for …

SupportCenter Plus 1 min read Read

10 Tips to Improve Your Help Desk Service Experience

It doesn’t matter whether you’re an enterprise with thousands of customers or a small business organization with just a few employees. It doesn’t matter whether your help desk is internal, external, or both. It doesn’t matter whether you use a …

SupportCenter Plus 1 min read Read

Different Kinds of Help Desk Callers – Helpdesk Humour

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Arvind Parthiban…

AssetExplorer , General , ITIL , ManageEngine , OnDemand , ServiceDesk Plus , ServiceDesk Plus MSP , SupportCenter Plus 1 min read Read

Happy Holidays!

SupportCenter Plus wishes all the customers merry Christmas & happy new year.

While you are away, two features that can come in handy:
Mobile access
You can keep track of help desk activity from anywhere using your smartphones.
Customer Portal

SupportCenter Plus 1 min read Read

Canned Responses: Save that extra minute every time

As a Customer Support Manager, you often feel that some parts of the Support Rep’s job is repetitive and monotonous. And you would be happy if the help desk tool took care of repetitive activity.

The Canned Response feature of …

SupportCenter Plus 1 min read Read

Flexible Portal with easy-to-customize options

When your customer lands in a portal from the website through the Support link, the customer should feel that the portal resembles the website to proceed further.

Customizing Portal

Customizing the look & feel of your support portal
In this version, we’re …

SupportCenter Plus 1 min read Read

SupportCenter Plus 7.7 Released.

       We just released SupportCenter Plus (SCP) 7.7 .  The release is bundled with a lot of good features like the Real-time Dashboards based on KPIs, Avaya Integration, APIs that helps you integrate applications into supportcenter, Activities module …

SupportCenter Plus 1 min read Read