We’re delighted to present the all-new SupportCenter Plus. It comes with the powerful capabilities you’ll need to provide exceptional customer support. This help desk software isn’t just...
SupportCenter Plus 8.1: New features for top-notch support
Ready to take your support services up a notch? Check out SupportCenter Plus 8.1. The latest version of our customer support software brings you a...
10 Tips to Improve Your Help Desk Service Experience
It doesn’t matter whether you’re an enterprise with thousands of customers or a small business organization with just a few employees. It doesn’t matter whether...
Different Kinds of Help Desk Callers – Helpdesk Humour
Embed Code: <img src=”http://www.manageengine.com/products/service-desk/images/helpdesk-infographics.jpg” alt=”Different kinds of Help Desk Callers” /><p><em>Image originally posted on <a href=”http://www.manageengine.com/products/service-desk/helpdesk-infographics.html”>Help Desk Infographics, ManageEngine ServiceDesk Plus</a></em></p> Share & Get a...
Happy Holidays!
SupportCenter Plus wishes all the customers merry Christmas & happy new year. While you are away, two features that can come in handy: Mobile access...
Canned Responses: Save that extra minute every time
As a Customer Support Manager, you often feel that some parts of the Support Rep’s job is repetitive and monotonous. And you would be happy...
Flexible Portal with easy-to-customize options
When your customer lands in a portal from the website through the Support link, the customer should feel that the portal resembles the website to...
SupportCenter Plus 7.7 Released.
We just released SupportCenter Plus (SCP) 7.7 . The release is bundled with a lot of good features like the Real-time Dashboards...
Towards Automated Account Management in SupportCenter Plus
One of the primary tasks of Customer Support management is the association of every support request to a proper Account (or Company). It is from...