Multi Tenancy – A Smarter way of your Contacts and Accounts Management

With SupportCenter Plus 7.5 Professional Edition, the support server can now offer Multi-Tenancy through Business Units. This means that multiple SupportCenter Plus installations can be combined into one install, with one central configuration database managing input requests to multiple group data files. The result is lower total cost of ownership for customers requiring a central customer support system environment since we are able manage Customer HelpDesk installs on fewer servers. Response times for single server multi-tenant customer support management are comparable to a single-tenant install.

Multi-Tenancy can be used for companies with separate brands or divisions. Example: a automobile company has two divisions, one that sells motor cycles and another cars. In this model, multi-tenancy would enable the company to have one SupportCenter installation, while each division has a separate database and customization of the application.

Group of companies belonging to same verticle, companies in same geographies, companies dealing with same products, etc…Hence the business units can be defined based on your company’s needs…

Value offered through Business Units for Customer Support Management:

• Business Units provides you the flexibility in servicing your customers based on different criteria like products, SBUs, Products, Customer Accounts, regions, countries, sites etc.
• It offers you logical separation of data as one business unit is independent of the other.
• Improves support productivity as the consolidating customer information into a single location with easy-to-use reporting, visualization and customer management capabilities.
• The segregation of data helps you to manage the customers accordingly and helps you to identify right areas to improve the customer support and service.
• It gives you the power of customization. Customize your support process in your own way.

Happy Customer Support,
Team SupportCenter Plus