TMCnet identified the release of SupportCenter Plus‘ latest version. Now, TMCnet, talks about SupportCenter Plus’ salient making…

David Sims – a contributing editor for TMCnet has written an article about SupportCenter Plus. In his article titled ”Call Center Software”, David talks aboutSupportCenter Plus 7.5 and its potential contribution to the industry…

Below are few excerpts form David’s article:

 the product can now meet the needs of larger organizations, company officials say the multi-tenancy capability means users can “simultaneously assist internal users from various company departments and business units, as well as help individual customers and customer groups” from a single console.

Its Computer Telephony Integration feature is designed to speed up the time to resolution, company officials say — “with CTI, when a user makes a phone call for assistance, SupportCenter Plus can match the number from which the user is calling with information about the user’s computer configuration stored in a database.” At that point the product can route the call to a specific technician.

 

Full article can be viewed here