Well, October has started off sweet for ManageEngine with another big endorsement. AssetExplorer, our exclusive IT asset management software, was just rated “Excellent” by PCMag editor Lanette Creamer. Creamer designated AssetExplorer as PCMag’s Editors’ Choice, recognizing its value...
Introducing our rapid-start enterprise service desk
A cloud-based enterprise service management solution from ServiceDesk Plus At ServiceDesk Plus, we’re constantly thinking of ways we can make it easier for your users to ask for and receive help. Since 2003, ServiceDesk...
ServiceDesk Plus included in GetApp’s top 25 cloud-based help desk applications
GetApp, a trusted web-based service that helps organizations identify the best apps for their business, recently placed ManageEngine ServiceDesk Plus in its list of top...
ServiceDesk Plus Cloud integrates with Zoho Cliq
One of the biggest challenges an IT service desk team faces is the adoption of self-service. While a dedicated self-service portal can help reduce help desk...
ServiceDesk Plus MSP 9.3 : Better dashboards, project templates, and more
ServiceDesk Plus MSP is bringing some highly anticipated features to your service desk. Project templates, customizable dashboards, a job sheet customizer—it’s all there! Amp up...
[Free webinar] ITSM metrics vs ITSM analytics: What it takes to connect the dots in your IT support
Lost business hours, change success rate, first call resolution rate, and SLA compliance rate are some of the key metrics that help improve the quality...
Survey reveals 82 percent of ITSM professionals believe IT jobs will get harder
As an ITSM professional focused on consistently providing quality service, it‘s easy for certain things to slip your mind. For example, have you ever thought...
Live Chat leads new feature lineup in ServiceDesk Plus update
We’re excited to present ServiceDesk Plus 9315, the latest version of our flagship IT service desk solution. This version introduces powerful new features and improvements that...
Webinar: Spearhead business innovation from your IT service desk
We can’t deny the fact that innovation is continuously changing the way we live our lives and how we run our businesses. But how often do you witness...