2013-GBA-Silver Award

This year, at the Golden Bridge Awards, ManageEngine customer Matt Rooney won silver for his company, BMI Healthcare, in the Best IT team category. Matt is BMI Healthcare’s IT Desktop Manager and has been a loyal Desktop Central customer. The Golden Bridge Awards program honors and recognizes achievements and great contributions of all major industries in the world. These awards generate global and industry-wide recognition of the achievements that organizations and individuals make across the world. We are happy to congratulate Matt – and his team – for the win.

We’re also honored to have played a role in helping Matt achieve this significant victory for his company. Before Matt found Desktop Central, he and his team had a tough time managing patch updates and assets. They had to continuously monitor their systems. BMI even had to resort to hiring contractors to do regulatory reporting.

After installing Desktop Central, most of BMI’s regular desktop management activities were automated. Some of the tasks were periodic software updates; patch management; delivery of service packs to Windows-based devices, including medical equipment; standardization of desktop interfaces; and implementation of company-wide security policies. Even the monitoring of USB and portable hard drive usage was automated. More, the IT department began to use Desktop Central to audit their entire Windows population and run the necessary reports to comply with various regulatory requirements.

With such sweeping changes came lots of advantages. The IT team was free to do more important things such as focus on network monitoring and security event management.

According to Matt, “Effective desktop management is becoming more and more crucial to the entire healthcare industry. The fast paced environment requires a carefully planned and articulated approach to technological advancements and the ever-evolving threat landscape. As the ramifications of a network security breach can be catastrophic in a hospital, compliance reporting plays a hugely important role in daily operations.”

“Much of the medical equipment we use is Windows-based,” he continued. “So it is imperative that it is protected against external threats by ensuring a carefully devised patching schedule is implemented, which Desktop Central has allowed us to facilitate.”

And, we say, thank you, Matt and thank you Golden Bridge; we’ll continue to design products that fulfill our customers’ expectations for many years to come.