Proactive IT made simple: DEX comes to Endpoint Central
Employee productivity depends heavily on the performance of their devices. When laptops take too long to boot, applications crash in the middle of critical work, or logins drag on for minutes, the impact goes beyond a single user’s frustration. These small disruptions accumulate into lost hours, delayed projects, and ultimately reduced business performance.
The challenge for IT teams is that they often learn about these problems only after employees raise tickets or complain. By the time an issue reaches the help desk, work has already been disrupted and frustration has set in. Without the right contextual insights, such as which applications were running, what resources were being consumed, or whether the problem was isolated to a device model or OS version, resolving these issues becomes a slow and costly process.
As a result, IT teams are forced into a reactive cycle. They spend time firefighting recurring issues, chasing down the root causes, and shouldering higher support costs. Meanwhile, employees continue to face preventable disruptions that chip away at engagement and productivity.
With the release of digital employee experience (DEX) capabilities, Endpoint Central now goes beyond unified endpoint management and security to help IT teams detect, diagnose, and resolve experience-hampering issues proactively—before they impact employee experience.
What’s new with DEX in Endpoint Central
Endpoint Central already delivers a single platform to manage and secure all endpoints. Now, it adds powerful DEX features that elevate IT from reactive to proactive.
Real-time telemetry: In addition to monitoring over 1,000 endpoint telemetry points, Endpoint Central now continuously tracks over 20 predefined experience metrics such as CPU, memory, disk, GPU, battery health, logon delays, crashes, and more. IT admins can configure thresholds for these metrics, ensuring timely alerts before issues disrupt employees.
Root cause diagnostics: When alerts are triggered, IT teams receive a detailed breakdown of contributing factors such as the specific application version that crashed and its frequency, or the device model and OS version linked to recurring slowdowns. Similar to Endpoint Central’s advanced troubleshooting for patch deployment delays, these contextual insights accelerate both analysis and resolution.
Automated remediation: Endpoint Central’s strong remediation foundation in advanced patching and configuration workflows is now expanded with a native workflow builder for end-to-end detection to remediation automation. IT teams can also leverage prebuilt scripts and silent fixes to resolve issues at scale, before users notice a problem.
Experience scoring and benchmarking: Every device is assigned an experience score based on monitored metrics. These scores can be benchmarked against organizational baselines, making it easy to identify underperforming devices and prioritize IT interventions.
Extensible action library: Beyond built-in automations, Endpoint Central now provides an extensible action library where IT teams can use for prebuilt or custom scripts, data collectors, and workflows. This flexibility enables organizations to address unique performance scenarios and continuously expand their proactive IT toolkit.
Why it matters
For IT teams: Gain deep visibility into endpoint health, reduce ticket volumes, and improve MTTR with contextual diagnostics.
For employees: Eliminate recurring disruptions and enjoy seamless device performance.
For organizations: Lower operational overhead, extend device lifecycle, and boost ROI on digital investments.
Moving towards autonomous endpoint management
With DEX now built into Endpoint Central, organizations can bring management, security, and experience together in a single agent and console. This consolidation eliminates silos, simplifies operations, and enables faster, more proactive troubleshooting at scale.
DEX also serves as the foundation for autonomous endpoint management. By continuously monitoring and scoring endpoint experience metrics, IT teams gain the visibility and context needed to understand how devices behave in real-world conditions. These insights create the baseline upon which future AI and automation layers can be applied, eventually enabling endpoints to detect issues and remediate themselves without human intervention.
Availability
DEX is offered in two flexible options to suit different IT needs. It is available as an add-on for Endpoint Central, supporting both on-premises and cloud deployments.
For organizations looking for a dedicated experience management solution without adopting the full UEM platform, DEX is also available as a standalone SaaS product called DEX Manager Plus.
Try DEX in Endpoint Central today and transform how you manage employee experience.