With SupportCenter Plus 7.5 Professional Edition, the support server can now offer Multi-Tenancy through Business Units. This means that multiple SupportCenter Plus installations can...
Enrich Customer Support Experience thorugh our SLA rules
Today’s customer support environment puts your company under greater pressure to reduce operational costs and offer business value by your support, your support process needs...
TMCnet talks about SupportCenter Plus
TMCnet identified the release of SupportCenter Plus‘ latest version. Now, TMCnet, talks about SupportCenter Plus’ salient making… David Sims – a contributing editor for TMCnet has...
The Webinar you will hate to miss…
After the successful ServiceDesk Best Practices webinar on Change Management, (if you have missed it, just hop in here), we at ManageEngine ServiceDesk Plus...
Discussion Forums for Customer Support
Dear Readers, I am happy to share with you the two new initiatives to offer all Customer Support Management Professionals couple of web platforms to...
Support Like Never Before…
I never wanted to write the clichéd quote on change again “Change is the only constant” but somehow I didn’t get a better one for...
Service Desk Best Practices Webinar Series – Asset Management
What Are Heroes Without Assets? Can you imagine Bat Man or Iron Man without the right gear? The first step in setting up an...
You are welcome to evaluate us!!
Its undoubtedly challenging to select the right vendor for any software needed at work and its no different task in selecting a customer support software....
We made it to the Finals…
Manchester United in Champions League Finals Oops, this is not the official blog of Manchester United and we are not announcing their path to Champions...