Well, for starters, Quarterbacks are backbone players of the offense line in the American football. It’s their responsibility to handle the football through the game, call plays and make decisions during the game. However the game is concentrated on the other players – tacklers, guards and so on.
Today’s MSP market is quite similar to the football game. All the major players in the current market are focused on Network Monitoring, Desktop Management and a very basic helpdesk. Among these, the Network monitoring modules are on the offensive line – monitoring,protecting, engaging and passing data / tickets to the quarterback (Helpdesk). System Management, Patch Management and Remote Management are like running backs and wide receivers. The Helpdesk Module is like the quarterback player who controls the whole game. So the need of the moment for the MSPs is a strong help desk which controls the various accounts in your business.
And, ManageEngine ServiceDesk Plus MSP is just what you need – it’s an integrated service desk with features to manage multiple accounts at ease. It has complete Incident Management module, Knowledge Base, Service Level Agreements, Asset Management module, Remote Control and more. With ServiceDesk Plus MSP you can reduce the complexity in handling multiple accounts and squeeze out the best results you need.
Feel free to check the overview presentation.
Download and test ServiceDesk Plus MSP in your environment or watch an online demo.
Rgds
Arvind
