The Forgot-Password-Storm happens every year after the holidays. It’s the magical first day when users dragging themselves back after long holidays don’t remember their login...
SupportCenter Plus 7.7 Released.
We just released SupportCenter Plus (SCP) 7.7 . The release is bundled with a lot of good features like the Real-time Dashboards...
Towards Automated Account Management in SupportCenter Plus
One of the primary tasks of Customer Support management is the association of every support request to a proper Account (or Company). It is from...
End of Life!
In the Asset Lifecycle once an aging asset begins to hamper productivity, the organization needs to have a formal end of life strategy in place...
Are you using the right ITAM solution?
Checklist for a good ITAM solution: Your ITAM solution should help you… • Stay compliant with license agreements • Eliminate spending on unused software • Manage...
Craft an Efficient & Rational—Software Usage Policy
In the IT world, we have a tendency to envision end users as an occupational hazard—a risky yet inevitable part of our profession. After...
IT Asset Management Best Practice!
IT Asset Management (ITAM) is a vital business discipline that provides insight into a company’s information infrastructure and enhances the ability to control the performance...
How to encounter the challenge of Software Licensing Management in the longer run?
I was recently reading Cynthia Farren’s Blog spot on Software Licensing Management (http://software-license-management.blogspot.com/). Some of her posts vehemently shares the importance, challenges and information on...
Meet SAM!
Who is SAM? What is he? SAM is Software Asset Management – a framework for managing the life cycle of software. And now...