Atlantic Health System (AHS), an organization that¬†serves more than half the state of New Jersey, including 11 counties and 4.9 million people, runs¬†and supports¬†seven award-winning hospitals that provide world-class health services and patient experiences. They aim¬†to¬†deliver state-of-the-art care at low costs¬†using innovation¬†and technology.
AHS focuses on providing the¬†best possible patient outcomes and experiences at all¬†its¬†locations. Managing and supporting all¬†seven¬†locations simultaneously was a lingering issue for them. Isolating¬†problems proved¬†rather¬†challenging as their network was spread across the entire state of New Jersey.
Although they had a monitoring solution in place, they needed a tool that would give them end-to-end visibility into their infrastructure. As an organization responsible for human lives, any problems¬†at AHS¬†that surfaced were critical;¬†its¬†biggest problem was finding support when something went wrong. It was important for¬†AHS¬†to receive answers immediately.¬†
How¬†Applications Manager¬†helped AHS
Just when AHS was trying to find a solution that would satisfy all its needs, it came across ManageEngine Applications Manager. After implementing the solution, AHS realized that not only did it collect data, but it also helped them identify and resolve bottlenecks in their systems.¬†
AHS also¬†integrated¬†Analytics¬†Plus¬†with Applications Manager to access comprehensive¬†reports that could be¬†shared with¬†executives of different departments. This helped them analyze and solve the unique problems in¬†different¬†departments with ease.
Implementing¬†Applications Manager¬†helped¬†AHS¬†minimize¬†service-level agreements (SLAs),¬†and gave them a¬†heads-up about what was happening¬†by sending¬†alerts when thresholds were violated.¬†With Applications Manager, AHS was able¬†to lower¬†its¬†thresholds and bring into spotlight the problems that were sneaking up on it.¬†With reports¬†generated on the data that was collected, monitoring became easy.¬†
The¬†Forecast Report¬†feature helped them understand¬†what they¬†needed¬†to look out for.¬†Another powerful feature that helped them find problems was the “Do¬†Content Check” option in “File/Directory monitor”. They could search for important keywords such as¬†Fail,¬†Debug,¬†Err, etc., and when the keywords were found, actions could be configured for the monitor according to their needs.
Furthermore, they¬†received a holistic view of everything that was happening in the system via Dashboards.
With help from ManageEngine, AHS has been able to tackle all its application monitoring challenges!