SupportCenter Plus | May 17, 2011Canned Responses: Save that extra minute every timeAs a Customer Support Manager, you often feel that some parts of the Support Rep's job is repetitive and monotonous. And you would be happy if the...
SupportCenter Plus | May 12, 2011Flexible Portal with easy-to-customize optionsWhen your customer lands in a portal from the website through the Support link, the customer should feel that...
Endpoint Central | May 12, 2011View reports at your convenience and in the format you want: Scheduled Reports You can now receive reports at regular intervals by making settings to receive predefined...
NetFlow Analyzer | May 12, 2011Branch Office Monitoring in NetFlow Analyzer using Cisco IP SLA WAN RTT Technology - Part IIOur last blog(in this series) was about Branch Office monitoring using IP group. In the previous blog about...
EventLog Analyzer | May 11, 2011Lessons from Sony PSN breachThe breach at Sony Play Station Network (PSN) breach creates a lot of doubts in the IT...
Endpoint Central | May 10, 2011May 2011 Patch Tuesday Bulletins are now Supported by Desktop CentralMicrosoft released 2 bulletins, a Security Bulletin addressing a vulnerability in Windows...
NetFlow Analyzer | May 10, 2011Managing, Prioritizing and Delivering bandwidth performance with Application Growth ReportCapacity planning reports help organizations to plan future IT requirements. We have...
Endpoint Central | May 5, 2011Microsoft Releases Advance Notification for May 2011 Patch TuesdayAfter a huge Patch Tuesday on April, Microsoft released their advance notification for May...
Applications Manager | May 5, 2011Tip of the Week: Enable URL Availability Check to Reduce False Alarms for Website MonitorsA few weeks ago, we had discussed enabling network availability check in Applications...
NetFlow Analyzer | May 4, 2011Branch Office Monitoring with NetFlow Analyzer -Part 1Our last post was about NetFlow Analyzer's IP SLA module. This post is about Branch Office...
