Among the various tasks that IT administrators carry out on a daily basis, password management takes center stage. Gartner estimates that about a third of help desk calls are...
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ServiceDesk Plus named in Capterra’s 20 most popular IT asset management solutions list
ServiceDesk Plus’ latest recognition comes from Gartner’s Capterra, which has awarded ServiceDesk Plus a position in its Top 20 IT Asset Management Software report. This...
Remote desktop connection software: The key to efficient IT management
Being in two places at once may be every multitasker’s fantasy, but for many IT pros, being in two places at once is just part...
What is remote monitoring and management (RMM)?
Remote monitoring and management (RMM) is the process of tracking, monitoring, and managing endpoints for multiple clients. It is mostly used by managed service providers (MSPs) to provide IT services to organizations...
The what, why, and how of unified endpoint management
IT management has become a department that exists in every business ecosystem, irrespective of verticals. Those who are responsible for taking care of IT...
Tackling IP address management challenges using OpUtils
If you’re a network administrator, then you probably already know that complex spreadsheets and home-grown solutions for IP address management (IPAM) just don’t cut it...
What is mobile device management, and why will it enhance enterprise IT security?
Technological advancements aren’t hard to find. Just look at how huge CRT monitor computers have turned into slim, weightless laptops—or how brick-sized cellular phones have become...
[Free e-book] How simple tweaks to your current password management practices can catapult your productivity
On average, about 30 percent of the help desk’s time is spent servicing password-related tickets. Implementing stringent password policies helps organizations avoid password-related attacks, but this strategy often creates problems for users. With the high number of...
2017 IT recap—Things we learned
2017 was full of new information, new technologies, and lessons learned. As I toured the world again, I was reminded of the commonality that the...