On average, about 30 percent of the help desk’s time is spent servicing password-related tickets. Implementing stringent password policies helps organizations avoid password-related attacks, but this strategy often creates problems for users. With the high number of applications in use, remembering all the complex passwords required for each of them can be a challenge. As a result, the help desk is often bombarded with numerous password-related tickets.
Your organization should implement strong password policies, but those policies shouldn’t impede the productivity of your employees. Applying strong password policies alone can have some drawbacks; here are a few things that might indicate it’s time to look for a solution:
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The help desk consistently resolves tickets with a short turnaround time.
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Once locked out, the productivity of users effectively comes to a halt until they regain access to their account.
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Help desks have to be active 24/7, or users will have to wait until the next day to get their password-related issues resolved.
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These same issues pop up when accounts or passwords expire as well.
These problems translate to consistent losses for the organization, either directly or indirectly. However, the common denominator for all these issues is the same: improper password management.
Looking for ways to mitigate such password management challenges? Look no further!
Read the e-book written by our product experts to learn how implementing simple password management changes can drastically improve your organization’s productivity. In this e-book, you’ll also learn how to give users the power to handle their passwords themselves, without depending on the help desk. So what are you waiting for? Grab your free copy now!
