I am not here to give you release updates and issue fixes, but talk to you about some nice features that have come up in the recent release of SupportCenter Plus – 7012. Of course, it’s a follow up from What’s Cooking Post.
First things first, Canned Responses are officially released in 7012. To know more about it, check my What’s Cooking post here. I am going to talk two other simple features in this post.
Email Signatures:
We had some of our customers worried about typing the Email Signatures every time they type a reply. Our Internal customers – I mean the Support Staff of ManageEngine were the most demanding. We have come up with the option of adding Email Signatures to your replies.
To enable it, click on the Personalize tab in the top right, and add the signature on to the system. Check the Screen shot for better understanding.
Notifications to Account Managers & Primary Contacts:
This was one of the those features, which was asked by some of the customers. There was no particular way for the Account Manager and the Primary Contact of the customer to track the request threads, because there were no specific notifications given to them whenever there is a change in the request.
By Account Manager, we mean the person who manages a set of particular customers (clients) in your company and by Primary Contact we mean the person from your customer’s company, who can view all the requests of his account.
Now SupportCenter Plus has come up with the notification option, by which notifications can be configured for Account Manager and Primary Contacts. Check the screen shot for better understanding.
Download the latest version of SupportCenter Plus here to enable these features….
Well, thats good for the starters, wait for the main course in Hot on the Plate – II for something special…
