Hi. I am Shan and I am Development Manager for ServiceDesk Plus. Most of the time I am the guy who is blamed for the...
Is CEM the Future?
Have you ever checked whether your customers are satisfied with your product?Have you ever got a feedback from your customers?Have you ever used your product...
Bye Bye Ben…
“How lucky we are, to have someone, who makes saying goodbye so hard”… SupportCenter Plus bids adieu to Ben alias Benedict, who was one of...
Get Smart ! Deploy Customer Self-Service Portal
Take this situation; I call my broadband customer care for a simple configuration of my MAC OSX for the Internet. I have to press 1,...
WEG, Welcome to India
Bem-vindo para India. WEG – one of the Brazil’s largest companies is coming to India. WEG Announces New Plant In India [Thanks Jaime for sharing...
We have started Blogging…
Whooooohooooo Supportcenter Plus has started blogging. SupportCenter Plus is a web based Customer Support Software, which primarily focuses on…. (wait,wait,wait).… Its not the corporate website,...
About
This is an example of a WordPress page, you could edit this to put information about yourself or your site so readers know where you...
Tech Support Problems- What We Are Doing About It
Tech support is not responsive, what happened to you guys? This question came to me over 5 times last week. Here’s the whole picture and...
ManageEngine in Austin, Texas – HDI 2008
We will be at the HDI 2008 Annual Conference from March 9 – 12 at the Gaylord Texan Resort, Austin, Texas. If you are attending...