Have you ever thought of creating a request from another application? ServiceDesk Plus API interface helps you to integrate with your external applications. Now you...
Feature View : Flash(y) Reports
Servicedesk Plus boasts a plethora of choices for reports. In fact, whatever you put in to ServiceDesk Plus can be taken out as reports. But...
Why Computer Telephony is important in Customer Support?
Calling 26444444….(Local Yellowpages) Tring… Tring..Tring.. Hi Mr.Sylvian, What can I do for you? Boom…I was surprised to hear my name on the other side and...
And the award goes to ServiceDesk Plus… (Only if you Vote)
Folks, don’t worry we have not been nominated for any big bang movie awards ( let’s forget Oscars and Slumdog Millionaire for sometime). Service Desk...
A Change, Few Discussions & Merry Christmas
The Change As our ManageEngine Brand is leaping ahead in the IT Management space, the ManageEngine team has taken a decision to change their support...
Your Questions Answered…
Questions are the life line of any support team. The more the questions asked, the better the customer support becomes. Our customer support has become...
Hot on the Plate – II
So here is the Main Course for SupportCenter Plus 7012. There were lot of queries from our customers on one particular integration. Yes, finally SupportCenter...
Hot on the Plate – I
I am not here to give you release updates and issue fixes, but talk to you about some nice features that have come up in...
What’s Cooking in SupportCenter?
Gmail calls it ‘Emails for the truly lazy’. Nope, don’t worry we are not starting an email service. We are just introducing Canned Responses feature...