ServiceDesk Plus introduces IT Release Management

We’re proud to announce the latest feature in ServiceDesk Plus Cloud: IT Release Management. This new capability helps you build, test, and deliver IT software releases with minimal risks and greater transparency.

As organizations evolve, they often need to regularly …

ServiceDesk Plus 2 min read Read

Announcing ServiceDesk Plus 11.0 with rapid-start enterprise service desk capabilities

In late 2017, we announced enterprise service management (ESM) capabilities for our cloud model of ServiceDesk Plus. It helps organizations worldwide create unique service desk instances for each of their business functions like HR, travel, and facilities, and manage service …

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AssetExplorer gains an edge over other ITAM software

We have excellent news to share with you today. AssetExplorer, our IT asset management (ITAM) solution, has been named the Best Enterprise ITAM Software of 2019 by IT Business Edge. AssetExplorer was ranked against many of the industry’s best …

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ServiceDesk Plus named in Capterra’s 20 most popular IT asset management solutions list

ServiceDesk Plus’ latest recognition comes from Gartner’s Capterra, which has awarded ServiceDesk Plus a position in its Top 20 IT Asset Management Software report. This recognition affirms ServiceDesk Plus’ commitment to providing all that a business needs as a full-fledged …

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Exciting news about ServiceDesk Plus’ IT asset management module

PinkVERIFY ITSM tool

We’re delighted to announce that ServiceDesk Plus, our flagship IT service management (ITSM) solution, received PinkVERIFY 2011 certification for its IT asset management (ITAM) processes. This adds to ServiceDesk Plus’ existing PinkVERIFY certifications for its incident management, request fulfillment, and …

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Introducing ServiceDesk Plus Cloud for Microsoft Teams

Make IT service management more accessible. 

Bring your IT help desk directly to your users.

As much as service desk teams encourage use of their IT self-service portals, many end users still prefer the conventional method of calling the IT …

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Integrating Siri shortcuts with ServiceDesk Plus Cloud’s iOS app

Performing actions in ServiceDesk Plus Cloud’s iOS app using just your voice is now possible! With this new integration with Siri shortcuts, you can perform a number of actions in ServiceDesk Plus. For instance, you can view a summary of …

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Better functional invoices, new integrations, and more introduced in ServiceDesk Plus MSP 9410

Your trusted MSP service desk software just got a whole lot better with a set of new features and enhancements to take your IT support experience to greater heights. We’re excited to share with you ServiceDesk Plus MSP’s newest release, …

Help Desk 2 min read Read

Spice up your Spiceworks help desk with Patch Manager Plus plug-in for deploying software update

Spiceworks offers an array of plug-ins for its help desk application. One of the latest additions to Spiceworks’ App Center is the Patch Manager Plus plug-in, which helps technicians breathe easier when it comes to patch-related tickets.

Automatically deploy

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