Introducing ServiceDesk Plus MSP version 10.5 with Time Sheet, field service management, and more!

MSP software new features

Start the new year, and the new decade, off right with a new service desk! The latest version of ServiceDesk Plus MSP comes loaded with features designed to boost the overall business and service desk productivity of managed service providers …

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ServiceDesk Plus named Contender in the Enterprise Service Management space by independent research firm

Forrester has recognized ManageEngine as a contender in the Enterprise Service Management (ESM) space in its latest Forrester Wave: Enterprise Service Management, Q4 2019 report. The report covered twenty-three criteria and recognized fifteen providers in the ESM space.

Forrester Research, …

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ManageEngine recognized as November 2019 Gartner Peer Insights Customers’ Choice for IT service management tools

ServiceDesk Plus, ManageEngine’s flagship ITSM software, has helped over 100,000 service desks around the globe streamline and efficiently manage their IT service management processes. Now, we’re excited to announce that we’ve been recognized as a Gartner Peer Insights Customers’ Choice …

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ServiceDesk Plus introduces IT Release Management

We’re proud to announce the latest feature in ServiceDesk Plus Cloud: IT Release Management. This new capability helps you build, test, and deliver IT software releases with minimal risks and greater transparency.

As organizations evolve, they often need to regularly …

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Announcing ServiceDesk Plus 11.0 with rapid-start enterprise service desk capabilities

In late 2017, we announced enterprise service management (ESM) capabilities for our cloud model of ServiceDesk Plus. It helps organizations worldwide create unique service desk instances for each of their business functions like HR, travel, and facilities, and manage service …

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AssetExplorer gains an edge over other ITAM software

We have excellent news to share with you today. AssetExplorer, our IT asset management (ITAM) solution, has been named the Best Enterprise ITAM Software of 2019 by IT Business Edge. AssetExplorer was ranked against many of the industry’s best …

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ServiceDesk Plus named in Capterra’s 20 most popular IT asset management solutions list

ServiceDesk Plus’ latest recognition comes from Gartner’s Capterra, which has awarded ServiceDesk Plus a position in its Top 20 IT Asset Management Software report. This recognition affirms ServiceDesk Plus’ commitment to providing all that a business needs as a full-fledged …

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Exciting news about ServiceDesk Plus’ IT asset management module

PinkVERIFY ITSM tool

We’re delighted to announce that ServiceDesk Plus, our flagship IT service management (ITSM) solution, received PinkVERIFY 2011 certification for its IT asset management (ITAM) processes. This adds to ServiceDesk Plus’ existing PinkVERIFY certifications for its incident management, request fulfillment, and …

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Introducing ServiceDesk Plus Cloud for Microsoft Teams

Make IT service management more accessible. 

Bring your IT help desk directly to your users.

As much as service desk teams encourage use of their IT self-service portals, many end users still prefer the conventional method of calling the IT …

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