Help Desk


Integrating Siri shortcuts with ServiceDesk Plus Cloud’s iOS app

Performing actions in ServiceDesk Plus Cloud’s iOS app using just your voice is now possible! With this new integration with Siri shortcuts, you can perform a number of actions in ServiceDesk Plus. For instance, you can view a summary of …

ServiceDesk Plus 1 min read

Better functional invoices, new integrations, and more introduced in ServiceDesk Plus MSP 9410

Your trusted MSP service desk software just got a whole lot better with a set of new features and enhancements to take your IT support experience to greater heights. We’re excited to share with you ServiceDesk Plus MSP’s newest release, …

Help Desk 2 min read

Spice up your Spiceworks help desk with Patch Manager Plus plug-in for deploying software update

Spiceworks offers an array of plug-ins for its help desk application. One of the latest additions to Spiceworks’ App Center is the Patch Manager Plus plug-in, which helps technicians breathe easier when it comes to patch-related tickets.

Automatically deploy

Help Desk 2 min read

Start managing Active Directory from your help desk with the new AD management plug-in

ServiceDesk Plus users can now use an AD management plug-in to create and manage Active Directory (AD) users from the ServiceDesk Plus console. This plug-in will automatically add all AD user management actions to this help desk tool’s service catalog. …

ServiceDesk Plus 1 min read

How to overcome repeat IT requests

When you’re in IT, you see it all. Complicated issues, like that one Windows update that just won’t install, and quick fixes that you could do in your sleep. And of course, there’s also those repeat requests. I can’t get …

Help Desk 3 min read

ServiceDesk Plus focuses on the GDPR: New compliance-related features and free webinar

Your trusted IT service desk solution just got better! We’re happy to announce the release of ServiceDesk Plus 9404, with a handful of improvements that will make your IT service desk life much easier.

Over the past few months, there …

ServiceDesk Plus 2 min read

Enhanced change management in ServiceDesk Plus: 5 tips to simplify your change implementations

Do you manage your organization’s IT infrastructure? Then you’ve probably dealt with change management in some capacity. IT change management—in particular—is an IT service management (ITSM) process where alterations to some or all the components in an organization’s IT infrastructure …

ServiceDesk Plus 2 min read

Webinar: Top 7 priorities for service desk managers in 2018

7 ITSM Priorities 2018

With chatbots enabling self-service, artificial intelligence playing a big role in building cognitive automation, and predictive analytics helping with decision-making, there is no denying the fact that IT service management has exciting times ahead. But with these changes also comes …

ServiceDesk Plus 1 min read

AssetExplorer: PCMag Editors’ Choice for an ITAM system

Well, October has started off sweet for ManageEngine with another big endorsement. AssetExplorer, our exclusive IT asset management software, was just rated “Excellent” by PCMag editor Lanette Creamer. Creamer designated AssetExplorer as PCMag’s Editors’ Choice, recognizing its value and ease …

AssetExplorer 1 min read

Introducing our rapid-start enterprise service desk

A cloud-based enterprise service management solution from ServiceDesk Plus

At ServiceDesk Plus, we’re constantly thinking of ways we can make it easier for your users to ask for and receive help. Since 2003, ServiceDesk Plus has helped thousands of IT …

ServiceDesk Plus 2 min read