Apa itu ITSM? Penjelasan, manfaat, dan proses lengkapnya

Dalam dunia kerja modern yang serba digital, layanan IT sudah jadi tulang punggung operasional hampir semua bisnis. ITSM atau IT service management berfungsi memastikan layanan...

Indonesia , ServiceDesk Plus 4 min read Read

Tren ITSM di Indonesia 2025: Apa yang harus diperhatikan?

ITSM terus bertumbuh setiap tahun. Di tahun 2025, ITSM akan bertumbuh dari $12.43 miliar menjadi $14.42 miliar, dengan CAGR 16%. Pertumbuhan ini menandakan bahwa organisasi...

Help Desk , Indonesia 3 min read Read

Transform IT service management with OpManager: On-demand webinar on ITOM-ITSM integration

Manual IT service management (ITSM) often faces persistent roadblocks: outdated IT assets, delayed incident responses due to limited infrastructure visibility, and reactive incident management approaches...

ServiceDesk Plus 2 min read Read

4 reasons you can’t afford to miss the ITOM-ITSM integration webinar

Our upcoming webinar, ITSM and ITOM: Ensuring high availability and business continuity with ManageEngine, is fast approaching! Haven’t registered yet? Here are four compelling reasons why...

ServiceDesk Plus 2 min read Read

Unveiling the cloud version of ManageEngine AssetExplorer, our enterprise IT asset management platform

  We are thrilled to introduce the cloud version of our comprehensive ITAM platform, ManageEngine AssetExplorer. The on-demand version of AssetExplorer offers IT managers the...

AssetExplorer , General , ManageEngine 2 min read Read

Introducing the Zia Code Generator for Custom Functions in the cloud version of ServiceDesk Plus

We are thrilled to announce the latest GenAI capability in the cloud version of ServiceDesk Plus: Zia Code Generator for Custom Functions, powered by ChatGPT....

General , ITIL , ManageEngine , ServiceDesk Plus 1 min read Read

Supercharge ITSM with OpManager: A webinar on a seamless integration of ITOM and ITSM

Are you frustrated with outdated IT asset data during audits and sluggish incident response times? Let me quickly walk you through the consequences of inadequate...

ServiceDesk Plus 2 min read Read

Modern solutions for modern problems: Santa & Co. save the holiday season with the latest trends

With the holiday season here, let’s talk about one of the most impressive service delivery stories out there—Santa Claus and his horde of elves who...

General , ServiceDesk Plus 5 min read Read

From the racetrack to your service desk: What IT teams can learn from Formula 1

Known as the pinnacle of motorsport, Formula 1 features 10 teams and 20 drivers racing on challenging tracks throughout the world. The sport calls for only the...

ServiceDesk Plus 4 min read Read