The year 2021 started off with organizations slowly reopening their doors and welcoming back their employees. This couldn’t happen overnight, of course. It meant devising new IT strategies to accommodate a hybrid workforce. Ensuring the organization’s business continuity is crucial for it’s sustenance, and this became the IT department’s primary mission. That did not make security any less important, of course, considering that one breach could cause permanent damage to an organization’s credibility. The challenges did not stop there: IT teams were further burdened with a surge in attack surfaces brought about by an abundance of BYOD devices used by the hybrid workforce. Often, these devices did not comply with mandated security policies, inviting obvious threats to corporate data and assets.

Desktop Central saves the day

The pandemic has scattered users across the globe as remote work scenarios have proliferated. This makes it even more important for IT teams to ensure business continuity by baselining devices with access to all essential resources necessary for work. Desktop Central’s zero-touch deployment enables IT to provision fleets of devices with necessary resources and configurations, ready to be shipped-for-use to remote employees. To ensure no device is left out, we also offer traditional OS deployment and imaging capabilities. This enables organizations that do not have subscriptions to auto-pilot programs to enjoy a similar zero-touch experience. To enable employees to work from their personal devices, our solutions allows IT to publish self-enrollment URLs/QRs for employees to self-enroll their devices to access corporate resources. Our unified endpoint management (UEM) solution bridges the gap between service management and endpoint management with contextual integrations with popular ESM tools including Jira, Zendesk, ServiceNow, and Spiceworks, in addition to close integration with our very own ManageEngine ServiceDesk Plus. What sets our tool apart is an array of capabilities offered in endpoint management, device and application security, and remote troubleshooting, vital offerings in today’s business climate.

Top analyst recognitions

Niche Player in 2021 Gartner® Magic Quadrant™ for Unified Endpoint Management Tools
Gartner analysts Dan Wilson, Chris Silva, and Tom Cipolla predict, in the 2021 Gartner UEM report, that “by 2024 more than half of global organizations will consolidate to a unified console for endpoint management and security tasks. This represents a significant increase from fewer than 5% in 2020.” This validates ManageEngine Desktop Central’s alignment with customer and market requirements to deliver a single tool for UEM and security. Desktop Central’s distributed cloud deployment was also highlighted as a highly flexible and cost-effective way to help clients adhere to disparate country- and market-specific regulations.

2021 Gartner Peer Insights Customers’ Choice for Unified Endpoint Management Tools
Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. All reviews go through a strict validation and moderation process to ensure their authenticity. Gartner Peer Insights Customers’ Choice honors recognize vendors and products that are highly rated by their customers. As of February 25, 2021, Desktop Central is one of only four vendors to be named a Customers’ Choice with an overall rating of 4.5 out of 5 in UEM based on 113 reviews.

Notable Vendor in 2021 Gartner Midmarket Context: Magic Quadrant for Unified Endpoint Management
According to the report: “MSE I&O leaders should select a UEM tool based on its ability to fulfill the majority of their functional requirements.” Gartner cites these examples:

  • Ability to provide a single management interface for all devices
  • Provides automation in setup and ongoing administration to minimize operational costs
  • Flexible licensing bundles and options to fit various budgets
  • Integration with or inclusion of adjacent technologies (“one tool fits all”)

Desktop Central was cited as a Notable Vendor for organizations looking for integrations with Zoho’s own products as well as third-party ITSM and identity tools. Our APIs are publicly accessible and enable smooth integrations with other third-party tools. Our solution was also appreciated for its ease of setup and use, which are important to organizations with small IT teams.

Strong Performer in The Forrester Wave: Unified Endpoint Management, Q4 2021
“ManageEngine excels in endpoint management,” wrote Andrew Hewitt, senior analyst for Forrester. In addition to earning a Strong Performer honors, Desktop Central was also showcased for its cost-effectiveness and its diverse customer base in geography, industry, and size. It’s unique OS deployer was featured for enabling fast imaging irrespective of the hardware.

Blended management providers in Forrester Now Tech: Unified Endpoint Management, Q2 2021
Now Tech is Forrester’s Overview Of 21 UEM Providers available in the market with the intention of guiding I&O professionals to understand the value they can expect from each UEM provider and to select vendors based on size and functionality. Desktop Central was cited as a Blended Management Provider, a solution that enables I&Os to use a single workflow to comanage endpoints.

ManageEngine was honored in four 2021 IDC MarketScape reports for UEM
IDC MarketScape recognized ManageEngine as a Major Player and Leader in four 2021 UEM reports:

  • A Major Player in IDC MarketScape: Worldwide Unified Endpoint Management Software 2021 Vendor Assessment
  • A Leader in the IDC MarketScape: Worldwide Unified Endpoint Management Software for Apple Devices 2021 Vendor Assessment
  • A Leader in the IDC MarketScape: Worldwide Unified Endpoint Management Software for Small and Medium-Sized Businesses 2021 Vendor Assessment
  • A Major Player in the IDC MarketScape: Worldwide Unified Endpoint Management Software for Ruggedized/Internet of Things Deployment 2021 Vendor Assessment

Leader in the 2021 KuppingerCole Leadership Compass for Unified Endpoint Management
Apart from being named an Overall Leader, the report also recognized ManageEngine as a Product Leader and Innovation Leader. Desktop Central received the highest rating of Strong Positive for security, functionality, and usability.

Leader in 2021 GigaOm Radar for Unified Endpoint Management
“ManageEngine provides a migration engine to help users move from competitive endpoint solutions to Desktop Central—an impressive and surprisingly uncommon feature,” wrote GigaOm Analyst Paul Stringfellow in the report. “This makes it much easier for an organization to decide to move to Desktop Central from a different endpoint management solution.”

About ManageEngine Desktop Central
Desktop Central is a comprehensive UEM solution that helps manage and secure servers, desktops, laptops, mobile phones, tablets, POS machines, OEMconfig devices, and other IoT devices across multiple operating systems—all from a single console. Offering both modern and traditional management capabilities, our solution caters to new, and evolving businesses as well as established enterprises that utilize a mix of legacy and modern devices and applications.

Product Consultant