Yes, it is true. Desktop Central integration with Servicedesk Plus, has now become stronger with the introduction of features like Mobile device Management, Remote Control and Chat, which means benefits have increased to 2x times.
Mobile Device Management
Servicedesk plus technician will now be able to manage the mobile devices in addition to servers, desktops and laptops with the integrated desktop central. It supports managing all iOS devices running version 4 and above to configure, secure and manage their mobiles Assets and also manage mobiles Apps to install or remove both in-house and commercial Apps.
Remote control
Administrator will be now able to manage systems irrespective of location with the integration of Desktop Central with Servicedesk Plus, enables administrator to perform remote control functions under a single console.
Advantages of Remote control
- Remote File Transfer
- Multi Monitor Support
- Session Recording (For more details about this feature visit : http://tinyurl.com/8lmnqpo)
- Many more
Chat for a better communication:
ServiceDesk Plus technician can initiate chat session to user through Chat feature available in ManageEngine Desktop Central. It enables administrators to initiate and chat with the users within their organization. This improves collaboration and helps them to communicate with the user while troubleshooting a problem on their computer without requiring them to look for different communication methods.
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