It’s often been stated that people don’t just buy from storefronts or catalogs. Instead, they buy from other people. A endorsement from a friend, family...
ServiceDesk Plus Year-End Recap: The Biggest Stories of 2013!
Making predictions about the future is tough. So instead of trying to forecast events in 2014, we’re kicking off the new year in the coolest...
Register for Pink Elephant Webinar: Is Today’s IT compatible with Tomorrow’s Social Media Consumer?
With the worldwide social media boom, IT businesses are increasingly emphasizing on technologies and platforms to keep up with the ever-changing social media landscape as...
Different Kinds of Help Desk Callers – Helpdesk Humour
Embed Code: <img src=”http://www.manageengine.com/products/service-desk/images/helpdesk-infographics.jpg” alt=”Different kinds of Help Desk Callers” /><p><em>Image originally posted on <a href=”http://www.manageengine.com/products/service-desk/helpdesk-infographics.html”>Help Desk Infographics, ManageEngine ServiceDesk Plus</a></em></p> Share & Get a...
Customer Talk : How ServiceDesk Plus Helped Civil Air Patrol – California Wing?
Service Desk Plus Civil Air Patrol – California Wing Who is Civil Air Patrol? The Civil Air Patrol is a Nonprofit 501(c) (3) organization with...
Your words, Your IT, Your way – ServiceDesk Plus Mobile App.
Wouldn’t life be easier, if there were an app that could simply take care of your IT help desk requests on your command? Yes your...
Best Help Desk Software Twice in a Row
We’ve got a great news ! It’s just been a week since ServiceDesk Plus was voted as WindowsNetworking.com Readers’ Choice Award Winner in Help Desk...
Rule out déjà vu with Problem Management
Problem management is one of the processes that is often disregarded or ignored as not being important or critical, when in real time it is...
Guest Blog : ServiceDesk Plus – An Evolution
When I started at my current employer, help desk requests were handled by a shared e-mail box. Each technician had a folder underneath the inbox....