It’s often been stated that people don’t just buy from storefronts or catalogs. Instead, they buy from other people. A endorsement from a friend, family member, or work colleague often goes a long way when choosing which product or service to purchase. In today’s world, it’s fairly common for someone to “share”, “like”, or “yelp” their opinion on everything from gadgets to gastropubs.
Andy Mac, Director of Information Technology with Arc of Ventura County, has been doing this for ManageEngine’s help desk management tool, ServiceDesk Plus, for over 10 years. He’s been singing the praises for ServiceDesk Plus, to not only the companies that he’s worked for, but also others in the non-profit industry.
What were the uphill battles Andy faced? What differences did he see after using ServiceDesk Plus with each organization? And why is he hooked on ServiceDesk Plus? Read his story to find out .
