With the entire web trending towards videos, it doesn’t surprise us that our users prefer video over white papers, case studies, and blogs....
“I am a 100% ServiceDesk Plus customer for life “- Radiology Associates
Radiology Associates is a medical imaging business with four imaging centers and a corporate headquarters based in Corpus Christi, Texas. The company provides a full...
Social IT in the Enterprise: Getting Past the Hype
Social IT has generated a lot of hype over the last few years but many organizations have been left wondering how to turn the grand...
Advanced System Tools from ServiceDesk Plus
Juggling between help desk and desktop management tools and pacing the length and breadth of your organization to troubleshoot could soon be a thing of...
ServiceDesk Plus Is a “Godsend” for IT, Says Who?
At ServiceDesk Plus, we love hearing from happy customers like Leroy Squires, who believes ServiceDesk Plus is a ”godsend.” Leroy works at Unisource Worldwide, Inc., a well-known logistics company, as its senior technical analyst and one of the...
A Mobile Workforce Needs a Mobile Service Desk
By 2015, the number of mobile workers in the world will reach 1.3 billion, according to a recent IDG Connect study. A similar Cisco study found that three out...
Six Steps to Build an Effective Help Desk Knowledge Base
John, the IT help desk manager, has been facing several productivity issues, including longer resolution times, and tickets have been piling up as a result. John thinks implementing an effective knowledge base might improve his team’s...
World Cup Soccer Meets World-Class Help Desk!
Soccer stirs the passions of fans throughout the world. And with the opening match of the 2014 FIFA World Cup Brazil just hours away, people...
How ServiceDesk Plus Helps S&K Technologies Manage Its Distributed IT Infrastructure – Customer Talk
Managing a globally distributed IT infrastructure could be a difficult task, if not for ServiceDesk Plus. Now, one our customers, S&K Technologies, offers a video testimonial on...