Every IT management tool sends alerts. A lot of alerts. While some alerts are important, most of them are trivial. The sound of alerts makes IT ops and DevOps teams flinch. And nobody likes to wake up to an alert at 3 AM unless it’s for something important. Keeping this in mind, we made a few tweaks to AlarmsOne’s notification profile.
Introducing the all new, multi-criteria-based alerting system! Now, you can define notification profiles more effectively and make your alerts smarter. In this blog, I’ll discuss how this new feature makes IT alarm management easier for you.
Get substantial notifications.
By defining multiple criteria, you can easily filter out redundant alarms and only get notified for alarms you need to know about. Let’s assume you use Site24x7 to monitor your server, and you set a threshold CPU utilization of 75 percent. Now, Site24x7 sends an alert each time CPU utilization exceeds 75 percent, and also when the server is down.
What if you want to be notified only when your server is down? That’s simple. In your AlarmsOne notification profile criteria, select Message and Contains. Then, enter the message found in Site24x7’s alert, which is sent when a server goes down, as shown below. Now, you will be notified only when your server is down.
Notify the right person.
In a complex environment, many entities such as servers, routers, websites, and printers make up your IT infrastructure. These entities require more than one IT person to manage alarms from the applications that monitor them. Let’s say Morgan takes care of printers and Jack manages your website. By setting appropriate rules, you can filter the alarms to notify Morgan when there’s something up with the printer, and notify Jack when your website crashes.
Increase alert accuracy.
With AlarmsOne, you can now save the time spent on double checking an event. If you use two applications to monitor an entity, you can define rules and get notified only when both the applications send alerts about a particular event.
You can also easily pinpoint the root cause of an incident. Consider you’re using Applications Manager to monitor your application and NetFlow Analyzer to monitor your network. Group both applications under one notification profile and define suitable rules. Now, if your application goes down, you can easily identify whether or not a network failure caused it.
Raise tickets effectively.
Multi-criteria alerting allows you to easily set up complex rules to filter alarms, making outbound integrations purposeful. Now you can define multiple criteria to share only those alarms that need to be discussed with your Slack team, raise meaningful support tickets in your help desk tool, or submit a bug in your project management tool.
They say good-byes are never easy. But it’s easier to say good-bye to alert noise than to fight alert fatigue. AlarmsOne’s multi-criteria alerting reduces alert noise and helps you save time spent on redundant alerts, so you can be more productive. Log in to your AlarmsOne account to try this exciting feature. New to AlarmsOne? Click here to create your account.