In a recent study , IHS Inc., a global information company, found that the cost of Information and communication technology downtime is around $1 million a year for a typical mid-size company to over $60 million for a large enterprise. In this blog post, I’ll discuss how you can manage your IT team better and keep your business up and running at all times.
Monitoring your IT resources can help cut financial loss due to IT downtime. However, if you don’t act on the alerts, you may have to incur significant financial loss.
If all members of your team receive all alerts, confusion over who acts on which alert and for how long is likely. Moreover there’s a high possibility of the team missing out on critical alarms. You can avoid this if you could schedule notifications for specific technicians. And AlarmsOne helps you do this and much more. With AlarmsOne’s schedules and overrides, you can define work shifts and decide who receives notifications, when and how.
Let’s say you have a team of three, working round the clock to manage all the alerts from your monitoring tools. To ensure effective management, you can create a schedule with three shifts. Then, select the duration of each shift and assign users to the shifts. Note that you can assign multiple users to a shift and rotate the shifts on monthly, weekly, or custom basis.
Is your business closed on Sundays? You can exclude Sundays from the schedule and select the time period during which the schedule needs to be active. Then, add the created schedule as a recipient in your notification profile to activate it. You can also create a schedule in advance to prepare for the unexpected.
View all the schedules in the Schedules tab in different views, including List, Calendar, and Today’s view. This makes it easy to know who is on-call at any given time.
When a team member is on leave or on vacation, it’s easy to override their shift and transfer responsibilities. You don‘t have to mess with the created schedule. Instead, you can add an override and substitute the user with one or more users. If a shift is overridden by two users, AlarmsOne splits the working time equally and assigns it to the new users.
The flexibility in configuring a schedule and the simplicity of adding an override makes AlarmsOne a go-to tool for alarm management for mid-size companies and large enterprises. Click here to try AlarmsOne’s schedules and overrides for free. Introduce yourself to simple workforce management and make your alarm management simpler. Visit alarmsone.com to learn more about this product.
