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Latest Stories

Identity and access management | November 21, 2014

Auditing vs. Monitoring of Active Directory

​I just finished a class where I had both auditors and administrators in attendance. It was one of the best groups I have had for that reason. From...

ManageEngine Unveils Revamped Web UI for ServiceDesk Plus On-Demand

ServiceDesk Plus | November 21, 2014

ManageEngine Unveils Revamped Web UI for ServiceDesk Plus On-Demand

In the life of a help desk technician, every second can matter. Those valuable seconds are often determined...

itSMF India National Conference 2014: Introductions, Conversations, and Intense Learning

ServiceDesk Plus | November 20, 2014

itSMF India National Conference 2014: Introductions, Conversations, and Intense Learning

The annual conference of the IT service management forum (itSMF) happened in Bangalore, the Silicon Valley of...

Help Desk Humor: Confessions from the People Running Your IT

ServiceDesk Plus | November 18, 2014

Help Desk Humor: Confessions from the People Running Your IT

 1. The issue can be fixed in an hour or a day or a week based on your tone 2. I know which sites you...

Featured

ServiceDesk Plus

[Watch now] Supercharging ITSM with ITOM integration

ServiceDesk Plus

[Free e-book] ITSM doesn’t have to be a struggle—simplify it with ITOM integration

CloudSpend

AWS Lambda’s INIT billing update: What’s changing and why it matters for your cloud costs

ITOM-ITSM integration webinar

ServiceDesk Plus

[Webinar] ITOM and ITSM: A unified approach to incident, asset, and change management

General

Top tips: Keep AI chatbots out of your business!

Free Tools that Keep Your Websites Reliable

Free Tools | November 14, 2014

Free Tools that Keep Your Websites Reliable

Yes, I admit it, I went to Google to learn about network and site reliability. And, guess...

Identity and access management | November 13, 2014

Powershell Scripting and Disasters!

​​So I am at a conference recently in Arizona and an attendee says to me that they used...

NetFlow Analyzer | November 12, 2014

NetFlow on FortiOS

Fortigate now supports NetFlow export by extending its monitoring capabilities to routers...

8 Log Management Habits of Highly Effective IT Security Managers

EventLog Analyzer | November 11, 2014

8 Log Management Habits of Highly Effective IT Security Managers

In today’s business environment, data is the source that drives organizations in the...

Desktop Central Now Speaks Your Language!

Endpoint Central | November 10, 2014

Desktop Central Now Speaks Your Language!

Yes, you read it right. Desktop Central, your integrated desktop and mobile device...

Identity and access management | November 7, 2014

Monitoring of Active Directory Changes Made Easy

​​There are some things that Microsoft builds into their product that are just amazing,...

Discover more

Featured

ServiceDesk Plus

[Watch now] Supercharging ITSM with ITOM integration

ServiceDesk Plus

[Free e-book] ITSM doesn’t have to be a struggle—simplify it with ITOM integration

CloudSpend

AWS Lambda’s INIT billing update: What’s changing and why it matters for your cloud costs

ITOM-ITSM integration webinar

ServiceDesk Plus

[Webinar] ITOM and ITSM: A unified approach to incident, asset, and change management

General

Top tips: Keep AI chatbots out of your business!