ServiceDesk Plus

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. Visit:manageengine.com/products/service-desk/

Enhanced change management in ServiceDesk Plus: 5 tips to simplify your change implementations

Do you manage your organization’s IT infrastructure? Then you’ve probably dealt with change management in some capacity. IT change management—in particular—is an IT service management (ITSM) process where alterations to some or all the components in an organization’s IT infrastructure …

ServiceDesk Plus 2 min read

Webinar: Top 7 priorities for service desk managers in 2018

7 ITSM Priorities 2018

With chatbots enabling self-service, artificial intelligence playing a big role in building cognitive automation, and predictive analytics helping with decision-making, there is no denying the fact that IT service management has exciting times ahead. But with these changes also comes …

ServiceDesk Plus 1 min read

Introducing our rapid-start enterprise service desk

A cloud-based enterprise service management solution from ServiceDesk Plus

At ServiceDesk Plus, we’re constantly thinking of ways we can make it easier for your users to ask for and receive help. Since 2003, ServiceDesk Plus has helped thousands of IT …

ServiceDesk Plus 2 min read

ServiceDesk Plus included in GetApp’s top 25 cloud-based help desk applications

GetApp, a trusted web-based service that helps organizations identify the best apps for their business, recently placed ManageEngine ServiceDesk Plus in its list of top 25 help desk and ticketing apps. In a recent survey, GetApp used five factors—capabilities and …

ServiceDesk Plus 1 min read

ServiceDesk Plus takes second in Capterra’s list of the most popular help desk software

We are pleased to announce that Capterra has recognized ServiceDesk Plus as the second most popular IT help desk in their latest report.

Capterra helps organizations choose the best software for their business by offering a comprehensive list of …

ServiceDesk Plus 2 min read

ServiceDesk Plus Cloud integrates with Zoho Cliq

One of the biggest challenges an IT service desk team faces is the adoption of self-service. While a dedicated self-service portal can help reduce help desk calls, the real issue is getting users to use it. So how do you …

ServiceDesk Plus 2 min read

[Free webinar]  ITSM metrics vs ITSM analytics: What it takes to connect the dots in your IT support 

Lost business hours, change success rate, first call resolution rate, and SLA compliance rate are some of the key metrics that help improve the quality of service delivery. Metrics like these help find answers to the question: “What’s wrong

ServiceDesk Plus 1 min read

Live Chat leads new feature lineup in ServiceDesk Plus update

We’re excited to present ServiceDesk Plus 9315, the latest version of our flagship IT service desk solution. This version introduces powerful new features and improvements that are sure to take your IT help desk support to the next level. To

ServiceDesk Plus 1 min read

Webinar: Spearhead business innovation from your IT service desk

servicedesk plus innovation webinara

We can’t deny the fact that innovation is continuously changing the way we live our lives and how we run our businesses. But how often do you witness innovation in your IT service desk? While innovative technologies are easier to …

ServiceDesk Plus 2 min read

6 IT help desk lessons from the casinos of Vegas

Everything’s a gamble, love most of all.

-Tess Gerristen

IT help desk teams might beg to differ with Gerristen. For them, IT service management is usually the biggest gamble.  With business continuity at stake, IT admins can’t afford to

ServiceDesk Plus 3 min read