OpManager MSP Edition Released

Believe it or not, we have just released the MSP Edition of OpManager. And you are the first ones to know about it. Checkout http://msp.opmanager.com...

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Network manager at an ISP

Marco campos works as a network manager at an ISP. He downloaded one of our software sometime back and last week i mailed him to...

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Server virtualization tips by Jason Powell

Jason, an OpManager user and Technology Director at Granger Community Church writes in his blog about his latest experiment – server virtualization. He is going...

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Management tips for running a customer support organization

No matter how good your customer support folks are, the quality would still nose dive if there’s no management buy-in. If you are heading a...

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Tips for writing customer support emails that work

Seth Godin’s post bits are free created quite a lot of activity inside our team. Following that post I analyzed close to 700 support emails...

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OpManager MSP Edition – Top questions so far

Thought i will compile the list of top questions that our early customers have been asking so far. Quote: 1. Can i monitor devices from...

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Whats needed to run a successful MSP business?

Affordable software? Right pricing model? Efficient team? Some help from God? Couple of BIG customers? Adopting the right technology? Avoiding age old contracts? Carefully written...

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Switching from trusted advisors to MSP

For long, SMBs have relied on VARs and System Integrators for technical guidance. In 2005 SMBs spent $200billion on IT and without a doubt these...

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Remote network management tops managed services list

MSPAlliance does a good job of surveying hundreds of managed service providers and publishing the key insights. Here’s one such report on the type of...

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