Jason, an OpManager user and Technology Director at Granger Community Church writes in his blog about his latest experiment – server virtualization. He is going...
Management tips for running a customer support organization
No matter how good your customer support folks are, the quality would still nose dive if there’s no management buy-in. If you are heading a...
Tips for writing customer support emails that work
Seth Godin’s post bits are free created quite a lot of activity inside our team. Following that post I analyzed close to 700 support emails...
OpManager MSP Edition – Top questions so far
Thought i will compile the list of top questions that our early customers have been asking so far. Quote: 1. Can i monitor devices from...
Whats needed to run a successful MSP business?
Affordable software? Right pricing model? Efficient team? Some help from God? Couple of BIG customers? Adopting the right technology? Avoiding age old contracts? Carefully written...
Switching from trusted advisors to MSP
For long, SMBs have relied on VARs and System Integrators for technical guidance. In 2005 SMBs spent $200billion on IT and without a doubt these...
Remote network management tops managed services list
MSPAlliance does a good job of surveying hundreds of managed service providers and publishing the key insights. Here’s one such report on the type of...
OpManager MSP Edition
Am getting a little excited over the next flavor of OpManager- the remote network monitoring edition catering to MSPs. Been interacting with few of the...
Meet Mark Brody
This is probably the best quote that any software developer can ask for. Had it in my inbox for sometime but couldn’t resist sharing it...