Marco campos works as a network manager at an ISP. He downloaded one of our software sometime back and last week i mailed him to check how he is using it. Though marco is not using the software, he replied me in detail on what he is looking for. I appreciate your help marco. You made atleast 3 product teams inside our camp smile. The reason? they got the tools that you are looking for.
|We presently use several monitoring applications like WhatsUp, Nagios, etc. and we?re looking for something easier to use and network aware (auto-detect changes on configured devices), do monitoring, usage graphs (interfaces, cpu, free ram, etc.).. Also we look for an application with a console/viewing mode were all can see a summary of outages and eventually acknowledge a fault, assigning automatically to him a task to fix that fault so you can know who acknowledged the fault and is working on it.your software didn?t seemed quite what I was looking for, so for know we?ll continue to use our old tools.|
Here are the three products that you might need
1)For auto-detecting-changes on configured devices: DeviceExpert product. Its a change management software which can alert you when the configurations in your router/switch/firewall change without your permission.
2)For monitoring, seeing graphs on cpu, outages etc. – OpManager.
3)For automatically assigning a ticket to your operator – ServiceDeskPlus with OpManager.
Good to see such customers coming back to us asking for more. Thank you Marco. You helped me explain our products to a larger set of audience.
(This is marco’s 2 yr old daughter makink)