As our ServiceDesk Plus team constantly focuses on what’s next, it’s easy to lose sight of how far we’ve come. Looking in the rear view, 2014 was a fantastic year for us filled with major releases/upgrades, user conferences, trade shows, webinars, major revamps and most importantly, a pioneering move of making the Standard Edition free for all our users that saw a huge spike in downloads and sign ups.
We’re also proud to see how much of our roadmap we’ve covered with numerous features and integrations guided by constant feedback from our customers.
It looks like all the milestones were reached and the successes that we enjoyed just happened overnight. We tend to forget each year just how many sleepless nights were needed to reach the important milestones; mainly because of our focus to provide a rich user experience to every single customer.
2014 has been a whirlwind of progress and relentless innovation for us, and we wouldn’t be where we are today without the continued support of our customers, partners, and everyone in the ITSM industry – a special thanks to everyone.
That being said, here’s a recap of all that happened in 2014. We hope that the clearly defined sections will make it easy for you to scan and read what catches your eye.
Finally, we wish you all happy holidays and a prosperous new year. We love to build tools for you and truly look forward to providing a great help desk experience for the years to come.
