Managing a globally distributed IT infrastructure could be a difficult task, if not for ServiceDesk Plus. Now, one our customers, S&K Technologies, offers a

testimonial on how ServiceDesk Plus makes it an easy task to manage such distributed IT infrastructures.

S&K Technologies is a federally chartered corporation owned by the Confederated Salish and Kootenai Tribes. Along with its five subsidiaries, S&K Technologies is one of the most successful ​tribally owned, professional and technology services companies in the United States. Steven Klepzig, senior communications engineer at S&K Technologies, talks about the ServiceDesk Plus benefits enjoyed by his IT support team.

Steven explains how his IT support team of 16 technicians make use of ServiceDesk Plus to handle tickets from a widely-distributed, end user network. He also explains how dashboards and reports in ServiceDesk Plus help the team get profound insights about their IT environment.

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target=”_blank”>Click here to see the video and learn more about how ServiceDesk Plus helps S&K Technologies.

Tags : itil / ITSM / testimony
Ashwin Ram