Have you ever thought of creating a request from another application?
ServiceDesk Plus API interface helps you to integrate with your external applications. Now you can raise their request through external applications (Network Monitoring or ERP applications) or your own html form. ServiceDesk Plus has made the request creation simpler by its ability to log a request without logging in with the new API integration. This API also allows updating, assigning/pickup, closing or deleting request.
Now Some Technical facts!!!
SDP API integrates through Http post method for all request operations. The field values to be set in Request will be added as parameters in HttpRequest details. The form needs to be submitted to /servlets/RequestServlet (as http://machine_name:Port_Number/servlets/RequestServlet). Fields not available in request parameter will be set as empty (or default).
To view more about the configuration, click here
