Servicedesk Plus boasts a plethora of choices for reports. In fact, whatever you put in to ServiceDesk Plus can be taken out as reports. But can IT Manager, who administers multiple sites, multiple IT technicians, have time to read all these reports? Some may do but mostly it’s a tough (boring) job.
What does an IT Manager need?
A bird’s eye view of what’s happening in his IT support, the consolidated view of the operations and of course whether his team is doing its job in the right way. ServiceDesk Plus has this simple but nice feature called Flash Reports. Flash reports provide a consolidated view of all the different issues, categories, technicians, statuses, SLA escalations etc. You can filter out details accordingly as per your wish. Flash Reports can be made on specific parameters, allowing the managers to get in-depth analysis of specific criterion.
A wonderful tool for the IT Managers, to get a wholesome reporting on his IT Support.
P.S: Flash Reports will need Adobe Flash 9.0 or above.
This very good feature!!!