The importance of having all your information accessable is already sold. This saves me time as I need not explain the importance of backing up all your requests and related info.
I see a few customers taking backups only when they apply a patch or before a big operation. I would recommend on making it a practice or go a step ahead and insist that you define a process to schedule timely backups every fortnight or every month depending on the volume of data in your organization.
Step 1: Create a batch file say SDP_backup.bat to backup the SDP data
| Quote: |
| cd c:\adventnet\me\servicedesk\binsd_service.bat -p /* to stop ServiceDesk Plus service*/backupdata.bat
wait 5 sd_service.bat -t /* to start ServiceDesk Plus service*/ |
Step 2: Schedule and run SDP backup (your batch file)
Create a Scheduled Task
Click on Start Menu -> Control Panel -> Scheduled Tasks -> Add a Scheduled Task.
Follow the Schedule Task Wizard and schedule your backup. Browse and specify the location and batch file name, SDP_backup.bat in this case. After specifying the file name, specify the time interval weekly, monthly..or your preferred time.
Next, you get to specify when this backup operation should start
Specify Login Credentials
When you see this screen you have successfully configured automated backups. The backup file will have the build number and timestamp for easy identification.
Now you can chill out, Agent Smith will take care of running the system!
“Never send a human to do a machine’s job” – Agent Smith
