Missed a few days on my blog, I was catching up with a few customers in person, on the phone and over email. It was great to understand different needs and requirements.
“Can you give me a comparison sheet with x, y, z” is a very common question. I checked a few help-desk-vendor-versions of comparison sheets. You should read this comparison closely. You will understand the “part of the truth” there.
Comparison Sheets – Help Desk Vendor Version
The problem seems to be that the help desk vendor themselves preparing this comparison sheet and obviously it is so biased towards their solution. (The ones who prepare it need to keep their jobs, right?. 😉 )
Comparison Sheets- Customer version
Customers need the truth, the whole truth, and nothing but the truth. They seems to clearly understand the problems with “vendor versions”. They have another comparison sheet, I mean the real ones with real facts and experiences they had with each vendor, the customer version.
Wow…. You need such a comparison, right when you start. This will help you not to waste time. You need to share such comparison check list across peers.
A few customers have come forward to share the truth..(I will be publishing evaluation checklists and comparison sheets as I get it )
First is Michelle King, IT Project Administrator, Milcom Systems (thank you Michelle )
Download Michelle’s conclusion (un-edited)
Next time you see a comparison sheet ask for a Customer version (Satisfaction Guranteed ) 😀
