ServiceDesk Plus’ latest recognition comes from Gartner’s Capterra, which has awarded ServiceDesk Plus a position in its Top 20 IT Asset Management Software report. This recognition affirms ServiceDesk Plus’ commitment to providing all that a business needs as a full-fledged …
We’re delighted to announce that ServiceDesk Plus, our flagship IT service management (ITSM) solution, received PinkVERIFY 2011 certification for its IT asset management (ITAM) processes. This adds to ServiceDesk Plus’ existing PinkVERIFY certifications for its incident management, request fulfillment, and …
Make IT service management more accessible.
Bring your IT help desk directly to your users.
As much as service desk teams encourage use of their IT self-service portals, many end users still prefer the conventional method of calling the IT …
Performing actions in ServiceDesk Plus Cloud’s iOS app using just your voice is now possible! With this new integration with Siri shortcuts, you can perform a number of actions in ServiceDesk Plus. For instance, you can view a summary of …
ServiceDesk Plus users can now use an AD management plug-in to create and manage Active Directory (AD) users from the ServiceDesk Plus console. This plug-in will automatically add all AD user management actions to this help desk tool’s service catalog. …
Your trusted IT service desk solution just got better! We’re happy to announce the release of ServiceDesk Plus 9404, with a handful of improvements that will make your IT service desk life much easier.
Over the past few months, there …
Do you manage your organization’s IT infrastructure? Then you’ve probably dealt with change management in some capacity. IT change management—in particular—is an IT service management (ITSM) process where alterations to some or all the components in an organization’s IT infrastructure …
With chatbots enabling self-service, artificial intelligence playing a big role in building cognitive automation, and predictive analytics helping with decision-making, there is no denying the fact that IT service management has exciting times ahead. But with these changes also comes …
At ServiceDesk Plus, we’re constantly thinking of ways we can make it easier for your users to ask for and receive help. Since 2003, ServiceDesk Plus has helped thousands of IT …
