The growing interoperability between workspace management and ITSM

Space management in ServiceDesk Plus ESM

As economies gradually open up, it is becoming clearer that the hybrid work model is here to stay for increasingly more organizations. This has increased the need for cross-departmental collaboration between IT and the facilities team.

During pre-pandemic times, IT …

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ManageEngine recognized in the 2021 Gartner® Magic Quadrant™ for IT Service Management Tools

ManageEngine has been named a Niche Player in the 2021 Gartner® Magic Quadrant™ for IT Service Management Tools. This is the second consecutive year that ManageEngine has been positioned in the Magic Quadrant.

The Magic Quadrant for ITSM Tools comes …

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Updates to ServiceDesk Plus Cloud for Microsoft Teams: Enhanced chatbot, ESM, and UI

2020 has seen a surge in the number of organizations embracing remote work to adapt to the new normal, leading to increased reliance on digital collaborative workspaces like Microsoft Teams. As organizations migrate critical business processes to such digital workspaces, …

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New design, layout, and features—the all-new UI of ServiceDesk Plus Cloud is here

We are excited to launch the all new user interface for ServiceDesk Plus Cloud, the flagship ITSM software from ManageEngine.

This latest UI update takes cues from the minimal design language and features restructured layouts that puts the user at …

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ServiceDesk Plus named Contender in the Enterprise Service Management space by independent research firm

Forrester has recognized ManageEngine as a contender in the Enterprise Service Management (ESM) space in its latest Forrester Wave: Enterprise Service Management, Q4 2019 report. The report covered twenty-three criteria and recognized fifteen providers in the ESM space.

Forrester Research, …

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ManageEngine recognized as November 2019 Gartner Peer Insights Customers’ Choice for IT service management tools

ServiceDesk Plus, ManageEngine’s flagship ITSM software, has helped over 100,000 service desks around the globe streamline and efficiently manage their IT service management processes. Now, we’re excited to announce that we’ve been recognized as a Gartner Peer Insights Customers’ Choice …

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ServiceDesk Plus introduces IT Release Management

We’re proud to announce the latest feature in ServiceDesk Plus Cloud: IT Release Management. This new capability helps you build, test, and deliver IT software releases with minimal risks and greater transparency.

As organizations evolve, they often need to regularly …

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Announcing ServiceDesk Plus 11.0 with rapid-start enterprise service desk capabilities

In late 2017, we announced enterprise service management (ESM) capabilities for our cloud model of ServiceDesk Plus. It helps organizations worldwide create unique service desk instances for each of their business functions like HR, travel, and facilities, and manage service …

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ServiceDesk Plus named in Capterra’s 20 most popular IT asset management solutions list

ServiceDesk Plus’ latest recognition comes from Gartner’s Capterra, which has awarded ServiceDesk Plus a position in its Top 20 IT Asset Management Software report. This recognition affirms ServiceDesk Plus’ commitment to providing all that a business needs as a full-fledged …

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