As a Customer Support Manager, you often feel that some parts of the Support Rep’s job is repetitive and monotonous. And you would be happy...
Flexible Portal with easy-to-customize options
When your customer lands in a portal from the website through the Support link, the customer should feel that the portal resembles the website to...
Thank you, ServiceDesk Plus users!
ServiceDesk Plus Voted WindowsNetworking.com Readers’ Choice Award Winner in Help Desk Category. We read that as “Users of ServiceDesk Plus give a pat on their...
Section 179: Instant Tax Deduction Gives You Cash In Hand But 5 Days To Go
What is Section 179? Section 179 Deduction is part of The Small Business Jobs and Credits Act of 2010 that helps Small and medium business...
Expect The Forgot Password Storm, After Holidays
The Forgot-Password-Storm happens every year after the holidays. It’s the magical first day when users dragging themselves back after long holidays don’t remember their login...
SupportCenter Plus 7.7 Released.
We just released SupportCenter Plus (SCP) 7.7 . The release is bundled with a lot of good features like the Real-time Dashboards...
Towards Automated Account Management in SupportCenter Plus
One of the primary tasks of Customer Support management is the association of every support request to a proper Account (or Company). It is from...
End of Life!
In the Asset Lifecycle once an aging asset begins to hamper productivity, the organization needs to have a formal end of life strategy in place...
Are you using the right ITAM solution?
Checklist for a good ITAM solution: Your ITAM solution should help you… • Stay compliant with license agreements • Eliminate spending on unused software • Manage...