Spiceworks offers an array of plug-ins for its help desk application. One of the latest additions to Spiceworks’ App Center is the Patch Manager Plus plug-in, which helps technicians breathe easier when it comes to patch-related tickets.
Accessing Patch Manager Plus plug-in from Spiceworks
Automatically deploy patches from tickets
Resolving patching tickets from Spiceworks
As soon as an application update is released, help desk technicians will undoubtedly receive ticket requests from end users wanting to update their application to the latest version. As a Spiceworks technician, you can easily handle these tickets with the Patch Manager Plus plug-in and deploy patches directly from tickets.
Automating the patch deployment process is a great way to cut down on repetitive update requests, but you don’t always have time to jump into a separate console to perform patch management. The Patch Manager Plus plug-in brings our best practice patching controls right to Spiceworks. Schedule patch deployment from Spiceworks, and even configure patching to occur outside of business hours. If an update needs to go out right away, you can manually deploy that update, too.
Prioritize missing patches based on the severity
Critical missing patches
Consider a scenario where your organization has an untagged IT asset that’s sat in a closet for a long time. This asset is given to a new hire, but they find that all the applications installed on it are older versions. What’s more, they receive a notice that the computer is missing a lot of critical updates. That employee brings the computer to you for updates, but you don’t know where to start.
The Patch Manager Plus plug-in lets you go into the Spiceworks console and easily view all the missing patches, along with their release date. From there, you can prioritize the most critical patches and deploy them as soon as possible to avoid any further performance or security issues.
In a nutshell, the Patch Manager Plus plug-in gives Spiceworks technicians:
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Improved resolution times
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Firsthand information on critical vulnerabilities and missing patches
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A single console for fulfilling patching requests
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Support for patching multiple OSs (macOS, Linux, and Windows)
You can learn how to install and use the plug-in by checking this page.
Patch Manager Plus-Spiceworks’ integration aims at improving resolution times and bettering productivity
Interested in managing your patching activities from your help desk console? Spiceworks users can install the Patch Manager Plus plug-in to deploy patches to any number of computers, free for 30 days. Get started now!
