It’s 3am, and you’re woken up by frantic calls and messages from users at your company—this is the everyday life of a sysadmin. Constantly surrounded by numerous tickets and persistent users who require immediate solutions, the life of a sysadmin is not a bed of roses. Their tasks are not limited to server management, maintenance, and repair, but also completely supporting a smoothly running production environment with minimal or no complaints from end users.
“I never guess. It is a shocking habit – destructive to the logical faculty.”
– Sherlock Holmes
The sysadmin is like the Sherlock Holmes of the IT industry and always has to be on the lookout for vulnerabilities. Half of their daily schedule is spent securing and monitoring endpoints in remote locations, enhancing system performance and network communication, as well as setting up system security policies. To top it off, they may have to visit clients in person to get insight on an issue that has been raised. Countless requests to take remote control of an end user’s computer can drain the energy and efficiency of even the most seasoned sysadmin.
Numerous tools are released every day in the market, claiming to simplify tasks for IT administrators. Individual software for distinct issue management is available, like point products for patch installation, tracking asset details, deploying software, remote screen sharing of endpoint devices, and deploying desktop configurations to network computers, but these endless solutions do more harm than good for sysadmins. Sysadmins must deviate from their routine tasks to navigate between these products, ensure they’ve been installed on all the network devices, and make sure they can resolve help desk tickets. All the while, sysadmins wonder when they will benefit from the claims that these products will make their job easier.
“You only have to do a very few things right in your life so long as you don’t do too many things wrong.”
– Warren Buffett
The best way for an IT admin to simplify their job is to implement an all-in-one tool that can provide knowledge on various fields and execute every instruction flawlessly.
The ideal solution for any IT admin is ManageEngine Desktop Central, unified endpoint management (UEM) software that helps manage all endpoint devices from a centralized location. Named the 2019 Gartner Peer Insights Customers’ Choice for client management tools and hailed as one of the best desktop management solutions for enterprises, Desktop Central helps guide and perform all the tasks of a sysadmin, providing a breather for IT administrators.
With one single console and one agent installed on all endpoints, the sysadmin can have a moment’s peace and get a complete overview of the activities performed by Desktop Central in the product dashboard. The time it takes to perform all desktop management and mobile device management activities can be drastically reduced with this all-in-one solution. Further, Desktop Central enhances network security, optimizes bandwidth consumption, and generates various reports for auditing. Desktop Central also enables sysadmins to perform critical activities from home in a few clicks with the Desktop Central mobile app.
Integrating with a wide range of help desk products, Desktop Central can easily fulfill all enterprise needs. Additionally, since many sysadmins work on a team, these coworkers can be assigned specific roles for specific devices or users so they don’t clash with the productivity of others.
At ManageEngine, the plight of a sysadmin is not just recognized every SysAdmin Day. We strive to provide a 365-day, 360-degree solution to make their lives easier with Desktop Central.
“I am a sysadmin because even developers need heroes.”