The biggest hurdle an Managed Service provider faces every day is fetching Emails from multiple accounts and routing them to appropriate queue. In fact most of the MSPs have a helpdesk coordinator or an agent whose day to day job …

Microsoft buys Opalis ! You don't have to!
Last month I wrote about CA acquiring NetQos. Today Computer World reports that Microsoft acquires runbook automation vendor Opalis for $60M. Till now Opalis business model has been to sell to large IT organizations with existing investments into HP, …
Another standalone IT Management vendor (NetQos) falls ! Sells itself to a Big 4 vendor (CA in this case ! )
This is one story that keeps repeating again and again ! Standalone Network Performance Management software vendor NetQos, sells itself to CA for about $200 M in cash.(http://www.ca.com/us/press/release.aspx?cid=215047) (like Altiris /Symantec, Opsware/HP, Concord/CA, Scriptlogic/Quest etc.)
It is sad …