Stop being the ‘Screaming Jerry Maguire’

Continuing the relate-movie-to-ITAM series that I started with ” CMDB Tip from Scrat (ICE AGE )” last month, here is another one, from another good movie that I like. Jerry Maguire. No, I’m not gonna talk about “you complete me. …

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A tip from Scrat on CMDB

Yes, I mean THE Scrat from “Ice Age” movie. Yes, CMDB as in Configuration Management Database.

One of the key elements of CMDB is the relationship between the configuration items. In the video, say Scrat is the asset manager(just an …

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ITAM – a key step in reducing operations costs

Economy is not in your control, your organization’s operation costs are! The economy curve isn’t exactly going north and it is important for you, as an asset manager, to contribute for reducing operations cost. In a recent article by Gartner …

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ManageEngine @ Cisco Live!

Just wanted to let you know that we are participating in Cisco Live!, Las Vegas. We will be at booth no. 635 and will be more than happy to meet with you. You can meet the ManageEngine team in person …

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It’s raining iPads

What’s with the recent display of so much love in the form of iPads towards  prospects. Recently, I came across at least 3 big brands giving away iPads to prospects and customers, asking them to enter a competition. Of course,

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ManageEngine User Conference 2011

We are happy to announce the first ManageEngine user conference which is all set to happen in March. We are starting it off with two conferences in the US, one in New York City and another in San Francisco. There’s

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Service Level Agreement – Hows & Whats ?

Service Level Agreements are fundamental to both providers and recipients of services. They define the terms of engagement – the rules that will govern the relationship of the MSPs & their clients which are formally defined in terms of time.ServiceDesk

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Fetch & Dispatch tickets from multiple Email Accounts.

The biggest hurdle an Managed Service provider faces every day is  fetching Emails from multiple accounts and routing them to appropriate queue. In fact most of the MSPs have a helpdesk coordinator or an agent whose day to day job …

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Microsoft buys Opalis ! You don't have to!

 Last month I wrote about CA acquiring NetQos. Today Computer World reports that Microsoft acquires runbook automation vendor Opalis for $60M. Till now Opalis business model has been to sell to large IT organizations with existing investments into HP, …

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