Service Level Agreements are fundamental to both providers and recipients of services. They define the terms of engagement – the rules that will govern the...
Fetch & Dispatch tickets from multiple Email Accounts.
The biggest hurdle an Managed Service provider faces every day is fetching Emails from multiple accounts and routing them to appropriate queue. In fact most...
Microsoft buys Opalis ! You don't have to!
Last month I wrote about CA acquiring NetQos. Today Computer World reports that Microsoft acquires runbook automation vendor Opalis for $60M. Till now Opalis business...
Another standalone IT Management vendor (NetQos) falls ! Sells itself to a Big 4 vendor (CA in this case ! )
This is one story that keeps repeating again and again ! Standalone Network Performance Management software vendor NetQos, sells itself to CA for about $200...